September 19- 21, 2011

*Ends 3:00pm on September 21st 

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Millenium Bean

Mag Mile Shopping


Marriott Courtyard 
Magnificent Mile
165 East Ontario Street
Chicago, IL 60611

Special negotiated rates for Card Analysis Solutions of only $169 per night (usually $300+ for downtown Chicago hotels).

Reduced hotel rates are valid through August 18, 2011 and are valid for 3 days prior and after the school! Rates increase to $289 after August 18th.

Make hotel reservations by clicking link below: 

Courtyard Chicago Downtown/Magnificent Mile >>


Chicago Midway (MDW) is actually closer to the city and can often have more favorable airfares than Chicago O'Hare (ORD).

Class will conclude at 3:00pm on Wednesday, September 21st to assist with scheduling airline reservations. Allow at least 45 minutes to get from hotel to either airport- ORD or MDW.

Ground Transportation:

It is NOT recommended to rent a car- as car rentals are expensive in Chicago and downtown parking can cost up to $45 per day.

The hotel is centrally located on Michigan Avenue and within walking distance to shops and dining. Other attractions and venues are a bus ride or cab ride away.

 School of Credit Card Program Management

6th Edition- Fall 2011

presented by Ondine Irving, owner of Card Analysis Solutions and

Chicago Skyline

Ondine will share with you the best practices of Credit Card Program Management- as she has been teaching credit unions since 2003.

Rex Johnson will host a special session on Credit Card Lending on Monday morning. We will also have respresentatives from PSCU and The Members Group,, Brian Clagett from Geezeo to discuss Engagement Banking, Karin Brown from LSI Consulting to review best practices in collections for 2011, Mike Bartoo from Marquis Marketing and James Robert Lay from PTP New Media and CU Swag.

Best Practices: Credit Card Program Management

  • What you should/should not be doing with your card program in current economic environment.
  • What the "Best Run" Credit Card Programs Have In Common
  • What tricks are the competion up to these days?
  • How to Sustain Manageable and Consistent Growth in 2011
  • What is the Best Program Structure for YOUR Members?
  • Reward Programs: Success and Failures
  • How will mobile payment technology change the world of plastics?
  • Can you afford a custom photo plastic strategy?
  • Ideal Organizational Structure for your credit union as pertaining to payments

Expense Management:

  • The anantomy of a credit card processor invoice and why you're likely paying too much
  • Learn secrets to reduce card processing expenses
  • Common oversights that cost time and money
  • Gain a thorough understanding of processing expenses and your processor invoice
  • Bring Your Processor Reports and Invoices and we will review in class- TMG, PSCU, FDR, FIS (this session is focused on Full Service platforms only and is not relevant to Pass Through or In House processing)

Marketing and REAL Measurement

  • Why your processor anaylses do not tell the entire story
  • Creating your own analysis to to determine your portfolios specific needs (and not what your processor wants to sell you)
  • Learn the best use and understanding of processor management reports
  • Best practices in credit card website pages
  • What are the true most effective credit card marketing progams? The ones that don't cost an arm and a leg!

Register Now! Tuition:

Early Bird- On or Before July 15th, 2011- $995

Regular Rate- After July 15th- $1,195

Tuition Includes:

Continental Breakfast each morning, Lunch each afternoon and mid-morning and afternoon refreshments.

Each attendee receives the current updated "School of Credit Card Program Management" manual written by Ondine Irving.

Each attendee will receive a portfolio management spreadsheet unique to their processing environment.

Invaluable interaction and conversations with peers and processors.