Thursday, November 16, 2017 from 11:00 AM to 1:00 PM CST
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SCORE Austin 
5524 Bee Cave Rd.
Westland Park
Building M, #100
Austin, TX 78746

Driving Directions 


Bill Grosskopf 
SCORE Austin, Chapter 249 

Social Media: Your Reputation and Yelp 

How do you create a great online reputation and then protect it? What are the six basic platforms that a small business owner should consider using. How do you develop and protect your reputation when using them, and specifically Yelp? Walk away with a game-plan to directly impact your reputation and your bottom line. (With lunch)

How do customers see you on the different platforms? This may be their first impression of your business. You want to make sure it’s the best impression. You must offer great customer service and respond to your reviews.

Yelp  is a tool that is widely used by consumers. This site is instrumental in helping consumers find local businesses. Although many business owners do not like Yelp, it is very important to manage and enhance your reputation on this platform. Geoffrey will discuss the ins and outs and the dos and don'ts for Yelp and how to use this platform for not only informing customers of your business but also showing great customer service. 

Speaker Name: Geoffrey Brown

Speaker Bio: Geoffrey is a member of Main Street Hub's local business outreach team. He has worked at Main Street Hub since 2015 finding success with social media and online reputation management for local businesses. He has put to practice his experience with Yelp, Facebook, Instagram and Twitter for these businesses and is looking forward to sharing what he has learned with new audiences.

Speaker Contact Info: 
Geoffrey Brown
Regional Development Representative
Main Street Hub
O: (512) 439-1302
C: (706) 491-0421