American Society of Quality Dinner Forum

Speaker Topic: Knowledge Management

Today’s global economy has forced us to put a lot of emphasis on knowledge management. It is a discipline to drive positive customer experience, customer expectations and certainly gives a competitive edge when it comes to winning the market share. How do you ensure that you are continually relevant in the ever-changing technological world, where a lot of importance is placed on innovation and state-of-art techniques? What is it that is driving companies to start looking at bridging the gap between current subject matter expertise of the workforce and where future importance needs to be placed to move the needle in sustaining the business? How can you be in that pool of innovative talent that the companies are attracted to move forward and assist them in fostering innovation? The presentation will highlight many of these aspects and criticality of knowledge management to ensure how the integrated approach helps build innovative and productive workforce and retaining it for the expertise.

Alka Jarvis
Chair, US Standards Group Council

Alka Jarvis has 30 years of experience in software engineering, including 19 spent in total quality management. In her role as the Chair for 9 years, representing United States to the Technical Committee 176 for the International Standards Organization (ISO), Alka has been instrumental in the development of ISO 2000, 2004, 2008 versions of ISO 9001 and 9004 Quality Management Standards. She was a member of the drafting committee and contributed in the writing of the latest 9001-2015 version and is an ISO Lead Auditor, certified by Exemplar Global of United States for the past 22 years.

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Meeting agenda:

5:00 - 5:30 - Check In & Registration
5:30 - 6:10 - Networking
6:15 - 6:55 - Dinner
6:55 - 7:10 - Section Business: Section Chair
7:10 - 8:25 - Presentation
8:25 - 8:30 - Door Prize drawing

Registration- a three part process:1) having a meal? and 2) select meal if you are having one 3) pay for the meal via PayPal

Advance $35
Late/Walk-in $40
Unemployed $20
Presentation only and special guests $0

Note: Advance registration ends at midnight Monday, January 15.

Cancellation Policy: no refunds will be available unless you notify us before Monday night at midnight.

The ASQ Silicon Valley Leadership Team hopes to see you all at our dinner meeting!

Douglas has many years of experience as a consultant, manager, and engineer in the computer and software industries . In addition to teaching, he provides organizational assessments, strategic quality planning, and test planning services. His recent technical work has focused on equivalence class analysis, test oracles, and advanced test automation architectures. He is a regular speaker at conferences worldwide, holds credentials for teaching Computer Science at the college level, and has taught management, technical, and quality assurance related university classes for several Universities on both coasts. He has been very active in the Section's activities; teaching classes, leading the Software TAG (SSQA), and he holds the distinction of being ASQ's SV Section Chair twice. He is also a founder, Lead instructor, and Past President of the Association for Software Testing (AST), an international professional society.