When

Tuesday, July 16, 2019 from 11:30 AM to 1:30 PM EDT
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Where

Dublin Entrepreneurial Center 
565 Metro Place South
3rd Floor Board Room
Dublin, OH 43017
 

 
Driving Directions 

Contact

Jim Allen 
SCORE Columbus 
614-664-7267 
info@scorecolumbus.org 
 

Customer Service- Does it Still Exist or Is It All Just Robots?-7/16/2019-C0027 

Harvard Business Review has demonstrated that customers are willing to pay more for products and services with businesses who have faster response time.  How are we supposed to be able to provide faster service, and a better experience, with today’s shortage of talent, changing regulatory landscapes with GDPR, disruption with social and mobile channels, and highly empowered consumers who are quickly becoming more selective.

Maybe robots will be here to save the day!  Probably not.

At this workshop, we will take a look at the things you need to know that will transform your customer experience as a business owner.  We will provide you insights from what we’re doing with clients today to help them grow the value of their business.  And we share our actionable insights about what you should measure to deliver a better experience and grow the value of your business.

About the Presenter-

Andy Shockney is President and Founder of What Box Consulting Group.  Andy's focus in consulting is on strategic planning and customer experience.  His passion is to discover and unlock growth in businesses and leaders.  Prior to starting his own consulting firm, Andy was Director of Strategic Planning with Thirty-one Gifts.  While at Thirty-one Gifts, he also led the customer experience team on a journey from forty million to seven-hundred million in sales.   

More Information

There is a $20 fee for the event. You may bring one guest for free! Veterans receive a 50% discount. Use promo code VETERAN when registering.