Wednesday, October 29, 2014 from 9:30 AM to 3:30 PM Add to Calendar
Registration for this webinar is FULL. To get on the waitlist, please email 1) your name, 2)your library name and 3) the name and date of this class to register@neflin.org.You will be contacted if a seat becomes available.
Angry Customers Suck!: A Crash-course in Handling Some of the Worst Customers that Come Through Your Doors
Oh yes...they're out there and they're coming to your library. Angry, nasty and even downright unreasonable customers with a mission to tell you how they feel. They really do suck!
The good news is that you don't have to let them drag you down or ruin your day. And by using a few proven techniques and questions some of these angry customers could actually leave feeling better!
The Angry Customers Suck Crash-Course program is an interactive and fun day filled with information and experiences that you'll be using with to more effectively work with your Angry Customers when you return to work!
Participants will learn and begin to master:
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NEFLIN classes are open to library staff in Florida only.
Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.
Cancellation Deadline is 9 am on Monday, October 27.Otherwise, no show fees may apply. See all NEFLIN CE policies at http://neflin.org/training/
Registration for this webinar is FULL. To get on the waitlist, please email 1) your name, 2) your library name and 3) the name and date of this class to register@neflin.org. You will be contacted if a seat becomes available.