Coaching, Evaluating, and Providing Performance Feedback to Employees - Gainesville (04/12/17) 

Supervisors and managers share a common burden, which is the responsibility for the work performance of their employees. Supervisors face many challenges and pressures when doing their job, such as;

• Doing more with less (fewer resources),
• Implementing organizational change,
• Finding new ways to increase efficiency and productivity,
• Meeting (or exceeding) greater customer expectations, and
• Delivering timely results as well as retaining good employees.

With the above demands, developing staff to be effective performers and to work as self-sufficiently as possible is a key to a supervisor’s success. Besides coaching, employee performance must be evaluated, and in an ongoing way performance feedback must be effectively provided, so employees know how to improve their performance. When your employees are performing effectively, then you as a supervisor are doing your job. Attend this session and learn how to coach, evaluate performance, and provide effective performance feedback to your employees.

Participants Will Learn:

• How to build high levels of employee commitment
• How to drive performance results that meet the needs of the group and the organization
• How to develop employee skills and abilities through the coaching process
• How to challenge your employees to perform at their best and as self-sufficiently as possible
• How a performance management system works
• How to conduct a performance evaluation
• How to document performance
• How to overcome common errors when evaluating performance
• How to reinforce quality performance and employee accountability
• How to provide effective performance feedback

Trainer: Michael Clark

Michael Clark has an extensive background in the areas of leadership / management development, quality improvement implementation within organizations, facilitation of problem solving and strategic planning sessions, and evaluation (quantitative and qualitative). He has held leadership positions (Training and Performance Improvement Director) for various State of Florida government agencies for approximately twelve years and has been the President/Owner of MRC Consulting for fourteen years.

Mr. Clark has designed and developed many training programs using the Instructional Systems Design methodology, and has provided over 1000 seminars, workshops, and presentations covering a diverse set of topics (with a focus towards developing leadership skills for managers and supervisors). He has extensive experience conducting various types of needs assessments as well as developing back-end evaluation processes. Besides training, he has extensive experience consulting with organizations regarding performance improvement efforts (which includes small group and one-on-one executive coaching). He has served on numerous advisory groups, such as the select Human Resource Development Advisory Council to the Governor’s Office, which developed policy for the State of Florida Governor’s Civil Service Reform initiative concerning human resource development programs.

Mr. Clark has earned a B. S. degree in Experimental Psychology, a M.Ed., and has completed the course work for a Ph.D. in Educational Administration (with an emphasis in Instructional Systems Design methodology) at Florida State University.

Cost: NEFLIN classes are free of charge for Florida library staff.  Registration is required for all classes and NEFLIN members get priority.