Handling Internet Trolls and Negative Feedback Online: Webinar (12/07/17) 

We all dread it: the negative comment. Whether it's on a blog post, in an email or on a social media channel, negative feedback can quickly demoralize us and leave us wondering how to handle it. 

In this workshop, we'll examine the most common kinds of negative commentary and the best methods for handling each. We'll also learn what differentiates an online troll from other kinds of negative users and what to do if you encounter one.  Get ready to be a whole lot more prepared the next time one of those undesirable comments appears! 

LEARNING OUTCOMES:

• Be able to list the most common kinds of negative feedback
• Be aware of recommended methods for handling negative feedback
• Know what differentiates a troll from other negative users and how to handle a troll

Virtual Trainer: Laura Solomon

Laura Solomon, MCIW, MLS is the Library Services Manager for the Ohio Public Library Information Network and the former Web Applications Manager for the Cleveland Public Library. She has been doing web development and design for over fifteen years, in both public libraries and as an independent consultant. She also authored a statewide web site usability study in 2004 that evaluated the site of every public library in Ohio. She specializes in developing with Drupal, as well as in web code and accessibility standards. She is a 2010 Library Journal Mover & Shaker.  Her book Doing Social Media So It Matters:  A Librarian’s Guide was published in late 2010 and The Librarian’s Nitty-Gritty Guide to Social Media was published in 2013.  As a former children’s librarian, she enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need to better serve the virtual customer.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.