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Friday, September 25, 2020
10:00 AM - 11:00 AM

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This is an online event.



Best Practices for Professional E-mail 
- Webinar (09/25/20)

In our new normal, we communicate more through email more than ever. Impressions are based more on the emails we write then our spoken word. Therefore, we need to heighten our game on creating emails that will be opened by the intended recipients, have our ideas and feelings understood correctly, and create a digital presence that reflects who we are in the physical world.

Work email is a blend of communication with co-workers, our users, and other professionals within our community or profession. In this interactive webinar, we will discuss the best practices for creating the best emails for your audience.

To help you take your email to the next level, we will explore: 

  • Creating subject lines that work

  • Using To, CC and BCC effectively

  • Crafting the best message for your audience

  • Best Practices for effective email communication

Virtual Trainer: Diana Silveira

Diana Silveira is the President of Novare Library Services, a company that focuses on web, mobile and infrastructure services for libraries. Previous to starting Novare Library Services, she was the Virtual Reference Manager for Florida’s Ask a Librarian Service and coordinator for Florida’s Statewide Delivery System.

She presents regularly on implementing technology, best practices and privacy issues online. She also works with libraries to deploy new technologies as well as develop new mobile and desktop websites.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.