Course Correction: How to Guide Library Employees Back on Track - Webinar (12/10/20)

Some managers think that the best way to correct poor library workplace behavior is to wait until someone does something wrong and then tell the person in front of a crowd how they failed: in detail and going back several decades. A better approach is to create an assignment that deals with a single concrete behavior, which can be measured or observed. The assignment is discussed in private, has specific goals, and sets expectations for improved performance without the drama. It helps hold employees accountable while treating them with courtesy and respect.
Topics include the importance of ensuring employees have written guidelines, the value of weekly check-ins, and how to reinforce successful behavior change.

Following this webinar, you will know how to:

• Ensure employees have the information and tools to do their jobs well
• Create precise outcomes for an assignment to correct behavior, and 
• Stop having “feel-good” conversations that do not set goals and consequences for behavior change.   

Virtual Trainer: Pat Wagner

Pat Wagner is a trainer and consultant who has worked with libraries, universities, and allied institutions since 1978 and has been a frequent visitor to Florida libraries. 

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.