Spend some time online with a leading national expert on library service, safety, and security.
Here’s what’s covered in this fast-paced, entertaining, and empowering program, designed specifically for library employees and library leaders:
Virtual Trainer: Dr. Steve Albrecht
Dr. Steve Albrecht is the author of the 2015 ALA book, Library Security: Safer Facilities, Better Communication. He has trained thousands of library employees on the do’s and don’ts of dealing with challenging patrons, including rude, entitled and demanding people; harassing patrons; patrons dealing with homelessness, mental health issues, or substance abuse; tweenagers; angry parents; Internet hogs; and others who want to disrupt the library environment. His popular workshop offers practical, realistic tools, which will make your facility a better, safer place to work.
Enjoy Steve’s real-life experiences as an author (24 books, so far) and workplace violence prevention practitioner.
This is an online class. Access information will be emailed one week ahead.
Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.