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Wednesday, September 29, 2021 from 10:00 AM to 11:30 AM EDT
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This is an online event.



Library Security: Dealing with Challenging Patrons and Safety Situations - Webinar (09/29/21)

Spend some time online with a leading national expert on library service, safety, and security. 

Here’s what’s covered in this fast-paced, entertaining, and empowering program, designed specifically for library employees and library leaders:

  • Working in the Post-Pandemic Library Environment
  • Our Safety & Security Motto: Focus on Behaviors, Not Labels
  • Our Service Themes: Be Firm, Fair, Consistent, Assertive, and Reasonable
  • Using Our Code of Conduct Effectively
  • Preventing Harassment By Patrons
  • Top 10 Challenging Patrons
  • Working Safely in a Rural Library
  • The LEAPS “Verbal Judo” and Introduce-Explain-Ask Models
  • Space, Distance, Proxemic Barriers, Alignment, and Intuition
  • Better, Safer Interactions with the Police
  • An Armed Attacker in the Building?: Run-Hide-Fight
  • Preventing Burnout Through Stress Management: The BREADS Way

Virtual Trainer: Dr. Steve Albrecht

Dr. Steve Albrecht is the author of the 2015 ALA book, Library Security: Safer Facilities, Better Communication. He has trained thousands of library employees on the do’s and don’ts of dealing with challenging patrons, including rude, entitled and demanding people; harassing patrons; patrons dealing with homelessness, mental health issues, or substance abuse; tweenagers; angry parents; Internet hogs; and others who want to disrupt the library environment. His popular workshop offers practical, realistic tools, which will make your facility a better, safer place to work.

Enjoy Steve’s real-life experiences as an author (24 books, so far) and workplace violence prevention practitioner. 

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.