How to Give and Receive Feedback
(a.k.a. Constructive Criticism) - Webinar (07/12/22)

We all have blind spots: We forget, we make mistakes, we disagree, and we misunderstand. Being able to give and take feedback is how we get back on track, improve productivity, and build trust and respect. Criticism does not necessarily require confrontation.

But, many people have been wounded in poorly managed meetings, and most people suffer from some form of conflict avoidance. Preparation and practice can make difficult conversations easier and more productive. And the good news is that some issues are none of our business.

Learn why taking and giving feedback requires the same skills, why finding points of agreement can help navigate conflict, the differences between healthy and unhealthy conflict, the rules of engagement, responding to constructive feedback versus feeling attacked, and what do to when conversations are hijacked by gossip, rumor, red herrings, and hidden agendas.

Following this webinar, you will know how to:

• Resolve conflicts faster and more effectively.
• Reduce conflict avoidance.
• Make it more comfortable for others to seek out feedback.

Virtual Trainer: Pat Wagner

Pat Wagner has been a library trainer and consultant since 1978. She has been producing and facilitating online programs for over 20 years. Pat has been a frequent visitor to Florida libraries and was a facilitator for the Sunshine State Library Leadership Institute.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.