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Tuesday, October 11, 2022 from 10:00 AM to 11:30 PM EDT
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This is an online event.



My Favorite Positive Influence Tips:
Motivating Everyone - Webinar (10/11/22)

...including Employees, Co-Workers, Bosses,
and Library Customers.

Some people think that life comes easier to those of status, wealth, or celebrity. Doors open and people seem eager to say yes. But what about the rest of us? Is it possible to be influential without position, fortune, or fame?

Positive influence is about building rapport, being clear about your goals, understanding the other person's goals, and finding ways to satisfy both parties. It's about making sincere and specific gratitude and praise a habit with everyone.

Positive influence, also called positive reinforcement, works well with the people you interact with in your library as well as in your personal life. It can turn around the recalcitrant teenage page, the seemingly hostile library user, and the critical elected official. It also can have a positive impact on those observing your interactions with others. But, it requires paying attention to the good and staying calm and alert regardless of the other's person's behavior.

Topics include explaining two models of influence and practical tips and examples about how to apply the principles to real-life situations in your library.

Following this webinar, you will know how to:

  • Build and maintain better workplace relationships with employees, co-workers, and bosses.
  • Be more positively influential with political and financial decision-makers.
  • Improve customer service while making it easier to enforce library policies.
  • Advocate for the library more effectively by recruiting allies in the greater community.


Virtual Trainer: Pat Wagner

Pat Wagner has been a library trainer and consultant since 1978. She has been producing and facilitating online programs for over 20 years. Pat has been a frequent visitor to Florida libraries and was a facilitator for the Sunshine State Library Leadership Institute.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.