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Wednesday, October 11, 2023 from 10:00 AM to 12:00 PM EDT
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This is an online event.



How to Resolve Conflict at Work - Webinar (10/11/2023)


When employees get together as a team to make a decision or accomplish a task, their egos, fears, biases, and agendas can all get in the way. At times, the emotional component is so dominant that the group’s purpose can get lost in the heat of the conflict. As conflict flares between individuals on a team, it usually has a strong effect on those directly involved, and often affects others on the team or more importantly--patrons. The results of any unresolved conflict are significantly farther-reaching: decreased morale, productivity, efficiency, and effectiveness. At best, the team merely gridlocks; at worst, its long-term relationships are destroyed. Learn how to identify conflict, conflict triggers, how to avoid, and what techniques to use to alleviate and/or manage conflicts when they occur in the workplace.

You will learn…

  • How to define/describe conflict in the workplace
  • To differentiate between differing approaches to conflict
  • Describe common reasons for conflict in the workplace
  • Better understand the five stages of the actual conflict process
  • Identify and describe communication strategies that can be used to reduce conflict
  • Describe how to give effective corrective feedback
  • Describe various types of conflict management techniques and how to apply
  • Describe strategies to avoid during a conflict
  • How to apply corrective feedback and other conflict handling strategies to workplace scenarios

Virtual Trainer: Michael Clark


Michael Clark has an extensive background in management and supervisory development, quality improvement efforts, facilitation of strategic planning sessions and executive retreats, and one-on-one executive coaching. He worked as a Training and Performance Improvement Director for various State of Florida agencies for many years and has been the Owner/President of MRC Consulting for fifteen years. He has designed numerous training programs using the Instructional Systems Design Methodology, and has delivered over 2000 seminars, workshops, and presentations covering a diverse set of topics, with a focus towards developing leadership skills for managers and supervisors. Michael has also led the NEFLIN Management Training Institute for several years.

Mr. Clark has earned a BS in Experimental Psychology, a M.Ed., and has completed the course work for a Ph.D. in Educational Administration with an emphasis in Instructional Systems Design Methodology at Florida State University.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.

This project was funded either under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services or the Library Cooperative Grant program. Florida’s LSTA and LCG programs are administered by the Department of State’s Division of Library and Information Services.

For FY2022-23, the total state and federal budgets for NEFLIN's programs are $688,109. 42% of the total costs ($288,109) are supported by federal funds, and 58% of this program ($400,000) is supported by state funds.