Wednesday, February 10, 2021 from 10:30 AM to 12:00 PM PST
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SBA/SCORE Ventura County Chapter
SCORE Ventura County Chapter

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Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.


Free Webinar - The Amazon “Effect” - It’s Impact on Your Customer’s Expectations

“Getting lunch delivered to the office has never been so easy. From a smartphone, you can find a nearby restaurant, scroll through the menu of options, add extra toppings to your sandwiches, pay electronically, including a tip for the driver, and get alerts telling you exactly what time your food will arrive.” It’s an experience experts are calling the “Amazon effect,” in which consumers expect buying convenience, visibility and accessibility at every step in the process.

In this webinar we will discuss how Amazon (and companies like them) have changed your customers’ expectations and some basic steps on how you can adjust your business to meet them.  These concepts can be applied to your business no matter if you have products to sell or you deliver services.

The topics covered include:

       What are these new expectations?

       Which of these should you focus on?

       What can you do to meet these new expectations

Presented by John Richardson - John specializes in setting up and managing Amazon Stores for small businesses and is driven to deliver value-added benefits in a challenging technology. He has proven himself as a Senior Level Manager with over 14 years of experience delivering web-based e-commerce solutions. He has been a Product Manager, COO, Manager of e-Business, Applications Development Manager, Chief Technology Officer and Senior Consultant.