Get out of your office and immerse yourself in a highly interactive two days in the heart of downtown Boston. Learn leading-edge approaches to customer experience (CX) management by experiencing real-world venues and applying frameworks that you can use to transform your organization.
This workshop, which will be lead by customer experience visionary Bruce Temkin, is ideal for executives as well as individual contributors who are responsible for improving CX and are looking for a more practical, disciplined approach to use within their organization.
Who should attend?
This workshop is ideal for executives as well as individual contributors who are responsible for improving customer experience and are looking for a more practical, disciplined approach to use within their organization.
Why should you attend?
What will you learn?
Fees: $1,695
The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.
Register soon -- space is limited!
We have a limited number of tickets to see the red Sox on the evening of July 31st (7:10 PM) versus the Seattle Mariners. Attendees can purchase up to two tickets for $150/ticket while supplies last.
We understand that plans change, so we want to give you as much flexibility as possible. But we also want to make sure that we are prepared for the right number of attendees. So we've developed this cancellation policy:
You can sign up on this site by using a credit card for payment. If you would like to pay via check or have Ttemkin Group invoice your company, then download and complete this form and either fax it to (617) 663-6124 or email it to workshops@temkingroup.com.
Temkin Group has not blocked any rooms for the event. The event is in downtown Boston and there are many hotels in the area. The location of the workshop, Boston Common Hotel & Conference Center, is an older hotel that has some very reasonably priced rooms. You can contact them directly at 617-933-7700.
Temkin Group is a leading customer experience research and consulting firm with one simple goal for its clients: increase customer loyalty by becoming more customer-centric. The company combines customer experience thought leadership with a deep understanding of the dynamics of large organizations to help leaders accelerate their results.
The workshop will be led by Bruce Temkin, Managing Partner of Temkin Group. Bruce is widely recognized as a customer experience thought leader. He is the author of the popular blog, Customer Experience Matters. Prior to forming Temkin Group, Bruce was a VP at Forrester Research for 12 years where he led many of the firm's research and advisory areas including B2B, financial services, and customer experience. He was the most-read analyst at Forrester for 13 consecutive quarters. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining approach. He is also the co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.