Driving Customer Experience Transformation
Two Day Hands-On Workshop

Register Now!

Registration Fees: $1,895 per attendee

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Get out of your office and immerse yourself in a highly interactive two days in beautiful downtown Boston. Learn leading-edge approaches to customer experience (CX) management by experiencing real-world venues and applying frameworks that you can use to transform your organization.

This workshop is ideal for executives as well as individual contributors who are responsible for improving CX and are looking for a more practical, disciplined approach to use within their organization.

• Building customer-centricity. Learn key principles of CX and understand the organizational competencies for sustaining great performance.
• Small group experiential exercise. Small groups will be given goals to achieve at nearby retail locations. They will develop a stronger appreciation for CX competencies by applying a framework for evaluating those experiences. Groups will present their findings.
• Reinforcing great experiences. Interactive discussion on how to apply what the group learned to build and sustain great CX in different environments.
• Sharing with your colleagues. To help attendees share key concepts that they learn with other members of their organization, we will hold a dedicated webinar for workshop attendees and their colleagues. 

Who should attend?

This workshop is ideal for executives as well as individual contributors who are responsible for improving customer experience and are looking for a more practical, disciplined approach to use within their organization.

Why should you attend?

• Understanding of customer experience best practices
• Access to Temkin Group tools and methodologies
• Networking with other customer experience professionals
• Prepare for the Certified Customer Experience Professional (CCXP) exam
• A fun time in Boston

What will you learn? 

• Become a CX change agent. Understand the key principles for driving customer experience improvements across organization.
• Identify your organization’s CX strengths & weaknesses. Gauge your CX maturity using Temkin Group’s CX Competency & Maturity Model.
• Evaluate experiences from the customer’s perspective. Systematically evaluate experiences using Temkin Group’s SLICE-B methodology.
• Improve and design experiences. Learn how to apply concepts like Temkin Group’s People-Centered Experience Design and develop feedback, metrics and measurements that reinforce CX goals and objectives.
• Prepare for CCXP certification. Learn a lot of the topics covered in the Certified Customer Experience Professional (CCXP) exam.

Download a draft of the agenda (.pdf)

Fees: $1,895

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Register soon -- space is limited!

Register Now! 

Cancellation Policy

We understand that plans change, so we want to give you as much flexibility as possible. But we also want to make sure that we are prepared for the right number of attendees. So we've developed this cancellation policy:

• Cancellations by June 1st will get all of their money refunded except for a $150 handling fee.
• Cancellations between June 2nd and June 23rd will get $1,000 refunded.
• Cancellations between June 24th and July 8th will get $500 refunded.
• Cancellations after July 8th will not be refunded.
• Attendees can designate another person to attend in their place at any time.
• All notifications should be sent to workshops@temkingroup.com.

Invoicing Versus Credit Card Payment

You can sign up on this site by using a credit card for payment. If you would like to pay via check or have Temkin Group invoice your company, then download and complete this form and either fax it to (617) 663-­6124 or email it to workshops@temkingroup.com.

Hotel Reservations

Temkin Group has blocked a limited number of rooms at the hotel.. Please use this link to book those rooms: 

http://www.hilton.com/en/hi/reservations/index.jhtml?hotel=BOSBHHH&groupCode=TEMJ

Or you can call the hotel directly at 617-236-1100 and reference our group code" "TEMJ."

About Temkin Group

Temkin Group is a leading customer experience (CX) research, consulting, and training firm. We help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners. Our team combines CX thought leadership with a deep understanding of the dynamics of organizations to accelerate results. Rather than layering on cosmetic changes, we help companies embed practices within their culture and operating processes.