1500 W. Madison St., Suite 1150 Chicago, IL 60661 

Wednesday, August 21, 2019 from 11:00 AM to 12:30 PM

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Customer Service Is Key To Business Success

One element of every successful business is Customer Service.  It's importance should never be underestimated.  This presentation by the Better Business Bureau uses the latest research to help businesses understand how customers themselves view Customer Service and how a "better business" is defined by customers


Presenter:  Michael Bruening is a Senior Advisor at Better Business Bureau (BBB) Chicago and Northern Illinois. Through his experiences as a business owner, corporate executive, and BBB Board of Directors member; he can speak with authority on business issues, as well as consumer-related concerns. These include: cybersecurity, cybercrimes, scams and frauds.  As a U.S. Air Force veteran, he leads the Military-Veterans Initiative of the BBB’s Educational Foundation that works with active duty personnel, veterans, and their families. Mike has been associated with the BBB for more than 19 years.


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Registration fee $10.00