When
Wednesday, October 14, 2020 at 12:00 PM EDT-to-
Thursday, October 15, 2020 at 4:00 PM EDT
Add to Calendar
Where
This is an online event.Contact
Maryellen Pruitt - Executive DirectorAssociation Headquarters
618-696-8174
pruitt1295@gmail.com
~ 2020 ASTAA Virtual Conference ~
"Perservering Through the Crisis"
Join us for the information packed virtual conference for the low price of just $49 per person!
This event will run both days from 12pm EST to 4pm EST and will be filled with various topics relating to today's changing times.
We look forward to presenting...
Liz Dederer - Hiring in the time of COVID
Dawn Newborn - Making numbers MOVE, add to your bottom line fast!
Barb Ireland - Engagment & Corrections
Technology Panel - Combating Remote Issues
With a few more including a Virtual Happy Hour to wrap up the conference discussing How Covid Has Changed Us.
~ Complete agenda available HERE ~
Join us, everyone is welcome!!
Check out a few of our great speakers
for this two day event October 14 & 15, 2020.
Fred Stacey - Artificial Intelligence - Simple Solutions for any contact center. Real Life use cases from solution you may not even know
This session will cover some artificial intelligence 101 along with some of the myths and realities in the space. Then we will discuss some real life deployments of some technologies you may or may not be aware of that can have an impact immediately.
Liz Dederer - "Hiring in the time of COVID"
Demand is up, and talent is down. Good problem to have - but a problem is still a problem! During this lively and engaging WORKing-shop, Liz Dederer, former executive recruiter turned sales whisperer will walk you through how to create a job description to attract the right person for your business, share simple tips to sift through applicants quickly, and the #1 mistake that ALL employers make when it comes to the hiring pipeline!
Dawn Newborn Cook - Making numbers
MOVE, add to your bottom line fast!
By reviewing a few reports daily, You can make educated decisions to add to your bottom line.
I will be reviewing daily, hourly traffic reports, operator stats and call detail reports to help managers understand changes that will increase profit. Understanding these reports will show where time need to be spent with each operator and schedule changes that may help reduce abandons.
We must watch our call taking process HOURLY not weekly or even monthly. To make numbers move, it has to be done on the fly.... as it is happening then plan for next day...
Fred Stacey - Artificial Intelligence - Simple Solutions for any contact center. Real Life use cases from solution you may not even know
This session will cover some artificial intelligence 101 along with some of the myths and realities in the space. Then we will discuss some real life deployments of some technologies you may or may not be aware of that can have an impact immediately.
Liz Dederer - "Hiring in the time of COVID"
Demand is up, and talent is down. Good problem to have - but a problem is still a problem! During this lively and engaging WORKing-shop, Liz Dederer, former executive recruiter turned sales whisperer will walk you through how to create a job description to attract the right person for your business, share simple tips to sift through applicants quickly, and the #1 mistake that ALL employers make when it comes to the hiring pipeline!
Dawn Newborn Cook - Making numbers
MOVE, add to your bottom line fast!
By reviewing a few reports daily, You can make educated decisions to add to your bottom line.
I will be reviewing daily, hourly traffic reports, operator stats and call detail reports to help managers understand changes that will increase profit. Understanding these reports will show where time need to be spent with each operator and schedule changes that may help reduce abandons.
We must watch our call taking process HOURLY not weekly or even monthly. To make numbers move, it has to be done on the fly.... as it is happening then plan for next day...