Tuesday, January 21, 2020 from 7:30 AM to 3:30 PM CST
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10825 Midwest Industrial Boulevard
St. Louis, MO 63132

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Carly Carmosino 
Mechanical Contractors Association of Eastern Missouri 

Delivering the Ultimate Service Experience: A Guide for Technicians

Upwards of fifty percent of customers increase their purchasing with a company after a positive customer service experience.  In fact, studies have shown that customers are willing to pay higher prices to work with companies that they know will provide superior service. While every company aims to create a great customer experience, few deliver on that goal. During this workshop, you will analyze each step of your customer experience, remove the pain points, simplify processes, and create added benefits that your customer will notice.

  • Develop and use service standards for consistency and customer satisfaction
  • Make the customer look good
  • Leverage the value on what you already do
  • Change perceptions towards technicians and dispatchers
  • Learn to take a consultative sales approach
  • Morph customer issues and complaints into opportunities
  • View yourself as a solution provider
  • Learn front-line relationship building strategies and tactics
  • Be empowered to resolve issues on the spot

 This workshop is designed to meet the needs of field technicians, dispatchers, and their managers.

*Recommended to send between 2-4 people per company. 

More Event Details

Kevin Dougherty has been speaking to the construction industry for the past 27 years.  He represents a changing industry – aggressive, realistic, and open-minded. Kevin’s work and education experience enables him to relate to today’s problems and provides tangible solutions in an easy-to-listen style. In addition to speaking and writing articles, Kevin has served as sales manager and corporate trainer for a multi-million-dollar mechanical contractor and specialty services contractor.