Customer service represents your brand image, mission, and values. Every employee who interacts with clients on the phone, in person or online affects how your business is perceived. This workshop is designed to help administrative and customer-facing employees improve interactions with customers and colleagues. It will help you discover your personal strengths and apply them to boost your overall work performance and to be a superior, valued representative for your company.

*Includes StregthsFinder book and personal assessment! 

This workshop meets the needs of administrative staff and any customer-facing employees.

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Mary Jean Billingsley is Founder and President of Lasting Impressions LLC.  She is widely known for training and inspiring others to present themselves with confidence, professionalism and authority in business. Her clients and partners include professionals from major law firms, Fortune 500 and multi-national businesses, associations and U.S. and European universities and colleges. She is a certified Business Etiquette and International Protocol Consultant with credentials from the prestigious Protocol School of Washington.

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