Maximizing the Value of Client Satisfaction Surveys

How do you define your clients’ experience and develop a strategy to adapt to their changing needs?

Client feedback is fundamental to providing exceptional service—and it can be a distinguisher for law firms. Join us for a conversation and uncover the keys to developing a successful client feedback program, including:

• Overcoming obstacles and resistance
• Identifying when to get feedback, and from whom
• Acquiring approaches for creating and delivering client surveys
• Understanding key areas of inquiry
• Enhancing the firm’s bottom line by acting on the feedback
• Developing and implementing client service standards

Led By:

Jim McGrew
Chief Client Services Officer
Ogletree Deakins
View Jim's Bio