Contact
Heather Wells513-785-6770
perryl@bcesc.org
Presenter
Dan Elliot is the Cooperative Communication Specialist. He provides people with insight and strategies for understanding themselves and others as a way of communicating more clearly, improving relationships, and coping with stress.
Dan has traveled across the United States and internationally, working with agencies and businesses of all sizes, focusing on the areas of congruent communication, interpersonal safety, and customer service. He is a member of the National Speakers Association and the American Society for Training & Development.
Check out his website here.
Working with Angry and Irate People
This training offers insight and understanding of the underlying themes of anger in others and ourselves. Skills of recognizing anger early, deescalation, and managing stress while under verbal and emotional assault will be covered. Once learned, these skills make one less likely to be triggered by anger and better able to defuse it when it arises.
• Identify the underlying motivations of anger.
• Recognize the early indicators of anger.
• Deescalate frustration, fear, and anger.
• Apply the 10 Principles of Defusing.
• Determine their own default approach to anger and identify and apply alternative approaches.
CEUs: 6.0 Social Work & Counselor CEUs are provided by the Butler County Educational Service Center approved & awarded by the Ohio Counselor, Social Worker, & MFT Board Approval RSX050901 & RCX051001.
Cost: $70.00 per participant payable via check, purchase order, or credit card. (Limited scholarships available). Free for Butler County Community Health Workers.
Training is limited to 30 participants