Tuesday September 27, 2016 at 1:00 PM EDT
Wednesday September 28, 2016 at 3:45 PM EDT

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Foxwoods Resort Casino at the Grand Pequot Tower
39 Norwich-Westerly Road
Ledyard, CT 06339

Driving Directions 

Overnight Hotel Reservations

Rooms can be reserved here.
Room rate: $129/night
There are a limited number of rooms available.
The deadline to reserve rooms from the block is September 6, 2016 at 5:00 PM.

Cancellation Policy
Refunds will be issued for full amount minus a $75 administration fee if received in writing by September 15, 2016. Refunds cannot be issued after September 15, 2016.


Courtney Long
Membership & Meetings Manager

Massachusetts & Connecticut Self Storage Associations

The Connecticut and Massachusetts Self Storage Associations are holding yet another joint event of networking and education with speakers Chris Baird, Stephanie Tharpe, and Scott Zucker.

With exciting programming that features an added half day of education and an exhibit hall that is already filling up, our annual EXPO promises to be another success!

Be sure to book your overnight guest room early. With fantastic accomodations, $129/night room rates are a steal. You can book online here. The deadline to make your overnight hotel reservation is Tuesday, September 6, 2016.

Tuesday, September 27, 2016
1:00 PM   Registration

2:00 PM   Self Storage Legal and Regulatory Compliance: Following the Laws to Avoid Liability, with Scott Zucker, Weissmann Zucker Euster Morochnik P.C.
This workshop will cover:

  • State Law updates
  • Case Law updates
  • Rental Agreement updates
  • Federal Laws that apply to self storage
  • Tenant Insurance options
  • Search and Seizure
  • Privacy and Disposal
  • Death, Divorce, and Destruction

4:00 PM   Legal Q&A and Open Discussion with Scott Zucker

5:00 PM   CTSSA and MASSA Annual Business Meetings

5:30 PM   Tradeshow and Reception

Wednesday, September 28, 2016
Registration begins at 8:00 AM. Wake up with continental breakfast and networking before a day of education and conversation. The schedule and education sessions are listed below.

8:00 AM   Registration, Tradeshow, and Breakfast

8:30 AM   Welcome and Opening Remarks

8:45 AM   Roundtables
-The Do's and Don'ts of Holding an Auction, Plus Live Vs. Online Auctions, Paul Maglio, Storage Auction Solutions
-General Principles of Self Storage Site Design and Layout, Mike Larson, Trachte Building Systems
-Learn the Secrets of the REITs: Beat Them at their Digital Marketing Game, Chris Baird, Automatit
-Manager Compensation: The Stuff No One Likes to Talk About, Stephanie Tharpe, A Plus Storage

-Un-Staffed Self Storage Using Self Service, Haynes Willson, SiteLink
-What are Cap Rates and How Do They Effect Property Values? Nick Malagisi and Connie Neville, Sperry Van Ness

10:00 AM  Unlocking the Power of Your Website Potential, Chris Baird, Automatit
Having a well-designed website placed high in searches still leaves a large opportunity untapped. This opportunity is increased conversions. The truth is you can tell everyone you have a great product, stock your shelves full of it but if you don’t unlock the door of your store, you still have a losing plan. Conversions are half of the equation for a good marketing plan, so don’t leave them out. This presentation will teach you the metrics that are important, why they are important and the tools you need to improve them. The bottom line is more occupancy which equals more revenue.
You will learn:

  • What today's storage customer expects to see on your websites
  • What is important to measure and track
  • How you asses good and poor performance
  • How to use data to increase poor performance
  • The future of SEO

11:00 AM  Exhibits

12:30 PM  Lunch, Exhibits

1:15 PM   Reconvene and Scholarship Award Presentation

1:30 PM   $32.7 Billion: How Much Are You Getting? Stephanie Tharpe, A Plus Storage
The days of never sending out a rental increase are over. The self storage industry has seen a lot of changes over the last 10 years and things are not like they used to be. In 2016, our industry is projected to bring in $32.7 billion. How can you get a piece of the pie? Stephanie will provide insight on procedures that are proven to work, additional revenue streams and red flags to watch for in your operation. You’ll learn about:

  • Managing your rental rates
  • When to do rental increases
  • How to use discounts effectively
  • Ancillary revenue - What are you leaving on the table?
  • Audits: A "must-do" for owners

2:30 PM   The Digital Advantage: Technology Strategies to Increase Operational Efficiencies
Understand the latest self storage technology trends and how to pick the right technology for your business. The digital age has brought easier paths for tenant rentals, task automation, and streamlined operations, so how can your business benefit? This panel will discuss various technology options that increase operational efficiency and what questions to ask when evaluating your options.
Panelists: Chris Baird of Automatit, Jim Ferguson of SiteLink, and Holly Fiorello of CallPotential

3:45 PM   Closing Remarks, Adjourn

Member Registration: $149 ($169 after August 31)
Nonmember Registration: $175 ($195 after August 31)