Go Ahead Make My Day – Management Teams – 1 Day Training Course by In2action 

This In2action “Go Ahead Make My Day” training day includes interactive presentations and group practical work to ensure that your management teams are equipped with the knowledge and skills to deal with customer-facing situations. Ensuring that customers feel special and putting them at the heart of everything you do can become the moral code of your company and you’ll reap the benefits immediately – why wouldn’t you want to turn customer grumbles into positive memorable positive moments? The 2^nd half of this workshop focuses on the skills required to handle customer complaints effectively and positively, a key skill for every manager, whether senior level or grass roots. **This course will not take place with less than 10 people registered to attend.**

*Please note that there is no parking available at Mill Court* 

*Please note that this event must be paid for in advance. Any cancellations 1 week or more before the event will be refunded but may be subject to a small admin charge. Any cancellations after this time will not be refunded.*