Improve Your Business Through Excellent Customer Service - IW College 

Improve Your Business Through Excellent Customer Service

 

Excellent customer service is critical in a competitive environment. This course is designed to upskill and train your staff with the aim of increasing market share and productivity through customer service techniques. Whatever the role within the company, excellent customer service is crucial in terms of liaising with external and internal customers. This course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

 

• Understand the principles of customer service 
• Understand how customer needs & expectations are formed 
• Interpersonal skills & appropriate behaviour required in the customer service environment 
• Understand the principles of responding to customers’ problems & complaints
• How these techniques can increase business and market share

 

 

 

*Please note that there is no parking available at Mill Court* 

*Please note that this event must be paid for in advance. Any cancellations 1 week or more before the event will be refunded but may be subject to a small admin charge. Any cancellations after this time will not be refunded.*

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