St. Louis Regional Chapter International Society for Performance Improvement


Neil J. Glaser, Co-VP Programs 
St. Louis ISPI 


Friday October 18, 2013 from 8:00 AM to 12:00 PM CDT

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The Heights in Richmond Heights 
8001 Dale Avenue
Richmond Heights, MO 63117

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This program has been approved for 3.75 (General ) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

HRCI seal "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."





St. Louis ISPI Fall Conference 2013

Friday, October 18         8:00 am - Noon 

Principles and Practices of Performance Improvement: Proven Techniques of Performance Consulting for Improving Organizations and People

  Presented by: Dr. Judith Hale, Ph.D., CPT

     Why attend? 

     Enhance your skills to:

    • Quickly analyze organizational problems
    • Identify key issues
    • Pinpoint the "real" root cause
    • Influence people to get results

    This four (4) hour workshop equips managers, project leaders, supervisors, training professionals, and consultants with state-of-the-art information for improving individual and organizational performance through the use of Human Performance Technology (HPT) methodology and practices.  

    Three areas will be highlighted:

    1.  Fundamentals of Performance Improvement

    • Performance & Cause Analysis; Task Analysis
    • Intervention Development, Delivery and Evaluation

    2.  Performance Consulting Skills

    • Facilitator or Expert? Skills for both roles
    • Giving Feedback, Confronting, Modeling Behaviors, and Coaching

    3.  Building Professional Influence

    • Define your expertise & standard processes
    • Build credibility and leverage your outreach


    All participants will receive a workbook, white paper, and an opportunity to win a copy of one of Dr. Hale’s books.

    Dr. Hale (photo) 

    Presented by a premier thought leader in performance improvement, Dr. Hale is a past president of the National ISPI organization and an internationally recognized expert in Human Perfomance Technology. She will share over 25 years of experience to help you build your skills to become the go to performance improvement expert in your organization or as an external consultant. Don’t miss this amazing opportunity.

    Copies of Dr. Hale’s The Performance Consultant’s Fieldbook will also be available at a conference-discounted price of $38.

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    Register Now!

    Event Fees

    Chapter Member Event Fee $50.00    ($65.00 after October 9th)

    Join Now Special [Event Fee & membership for remainder of 2013!]  $60.00  
    ($75.00 after October 9th)

    Non-Member Event Fee  $80.00    ($95.00 after October 9th)

    Student Event Fee  $25.00     ($35.00 after October 9th)

    Professionals in Transition Event Fee  $25.00     ($35.00 after October 9th)

    3 for 2 Corporate Discount - Send three employees for the price of two! (Employees should register individually.  We will apply the discount to the total before you submit payment by check or at the door.)

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    Human Performance Technology (HPT), a systematic approach to improving productivity and competence, uses a set of methods and procedures -- and a strategy for solving problems -- for realizing opportunities related to the performance of people. More specific, it is a process of selection, analysis, design, development, implementation, and evaluation of programs to most cost-effectively influence human behavior and accomplishment. It is a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection, and can be applied to individuals, small groups, and large organizations.

    HPT uses a wide range of interventions that are drawn from many other disciplines including, behavioral psychology, instructional systems design, organizational development, and human resources management. As such, it stresses a rigorous analysis of present and desired levels of performance, identifies the causes for the performance gap, offers a wide range of interventions with which to improve performance, guides the change management process, and evaluates the results. Taken one word at a time, a description of this performance improvement strategy emerges.

    Human: the individuals and groups that make up our organizations
    Performance: activities and measurable outcomes
    Technology: a systematic and systemic approach to solve practical problems

    Human Performance Technology (HPT) has been described as the systematic and systemic identification and removal of barriers to individual and organizational performance. As such, HPT is governed by a set of underlying principles that serve to differentiate it from other disciplines and to guide practitioners in its use.

    HPT focuses on outcomes. Focusing on outcomes, that is results, allows for questioning, confirming, and reconfirming that people share the same vision and goals, the job procedures support productivity, efficiency, and quality, and that people have the knowledge, skills, and motivation they require.

    HPT takes a systems view. Taking a systems view is vital, because organizations are very complex systems that affect the performance of the individuals that work within them.

    HPT adds value. This is an assessment that clients will be asked to make. Clients should be offered a process that will help them fully understand the implications of their choices, set appropriate measures, identify barriers and

    HPT establishes partnerships. Performance improvement professionals work in partnership with clients and other specialists. A collaborative effort involves relevant stakeholders in the decision-making process and involves working with specialists in their areas of expertise