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 Management Courses

Shift… Selling to a New Generation of Tech Savvy Consumers

AM830-1130  Sponsored by: World PAC Welcome to a new generation of “tech savvy” consumers. Are you prepared to thrive in this new economy? Do you know what the new generation of “tech savvy” consumers want? Are your sales skills and systems up to speed? This workshop will provide you with real world systems and tools needed to thrive with this new consumer. You'll learn the exact systems cutting edge auto repair shops are using to dominate the sales landscape.Jeremy O'Neil will assist each student in understanding the fundamental tools needed to meet the demands of this new generation and create a system to thrive in the coming years.

Maintenance Profit Master -PM 2-5 The ultimate service advisors guide to selling maintenance on 2013 to 2016 model year vehicles. Bring your maintenance sales skills up to speed, Jeremy O’Neal will share with you the insider secrets the dealership service advisors are using to sell maintenance on today's new vehicles. Students will get behind the scene access to what the top 1% of service advisors are doing to create massive profits selling maintenance on newer vehicles. Includes vehicle specific information for following manufacturers; Ford, GM, Chrysler, Honda, Toyota and Nissan. Includes advanced sales guide to help you create additional profits from the first day back at the shop. Your customers would love the expertise you gain from this course.

WIN Number By Jim Groves, ATI   AM 1030-12

Create your shops WIN number for owners and managers breaking even every month or just paying bills should not be the conclusion in business. Every shop has certain key performance indicator's that will lead that shop to success. Very few shop owners take the time to create goals or metrics to WIN and then teach them to their people. These metrics need to be revisited annually and the shop Employees need to know how their goals tie into the shop goals. Join Jim Groves of Automotive Training Institute for this two-hour presentation on how to define your WIN number and learn how to teach that to your staff so they buy in.

Retirement & Succession Planning By Jim Groves, ATI PM 2-3Retirement and succession planning it is much closer than you think.  Learn how to put the pieces in place now.  It will make for a smoother transition on a business and personal level.  Jim Groves will walk you through the steps needed to put the right people and programs in place.

barrett_barry.jpgBarry Barrett

Selling Diagnostics to Leverage Profitability AM 9 - 12 Today, technician wages are skyrocketing and more and more of the vehicles coming into auto repair shops require some form of diagnostics. With the ongoing high cost of technician training, equipment, and information systems, business owners can no longer afford to give away the technicians time. This is a crucial “profit leak” that affects many shops. This course guides shop owners in understanding the source of the “profit leak” and demonstrates improvements to the process of charging for diagnostic labor while providing the customer with value.

Improving Telephone Closing Ratios By  PM 2-5 Learn some great techniques to properly close the call with the “telephone shopper”. Most of the time they are not looking for the best price. They want to know you are capable, knowledgeable and trust worthy.

Intense focus on incoming calls
Phone-Shopping with real live customers 
Role play and review 

Leveraging Technology to Boost Your Bottom Line

 John Burkhauser AM 9-1030 & PM 3-430 See how mobile tablet technology improves shop efficiency. Learn to streamline your workflow through a simple step-by-step process. Get educated on real world scenarios where mobile technology can be applied to your shop.

• The service process from beginning to end needs to be updated with the use of modern technology. Learn the automation of the best industry practices.

 • Refine and use the best practices in servicing of vehicles with modern technology using tablets, automated appointments and recommendations.


Introduction To Lab Scopes - AM 830-1230

This presentation is designed for the technician that missed the first wave of learning why, how and when to use a Lab Scope. We will be guided by a mobile diagnostician on how the Lab Scope works, How to bring up a waveform and what to do if the waveform doesn't appear. Most of the lab Scope presentations being presented assume you are already using one and just need more training. This presentation will help you decide if you want to "Jump on the Bandwagon", so you can stay profitable on the job.

Ignition Wave Forms by Jim Morton-PM 130-530

In this popular presentation, Jim from Morton's Automotive Technical Services (MATS) will be showing the technician all of the valuable information there is in an ignition waveform, both Primary and Secondary. Jim feels that this is a dying art due to the fact of the problems and cost of the Secondary adapters. Also, most techs that try to use this information stop short and don't use the ENTIRE pieces of the puzzle, there is an unbelievable amount of information in the Spark KV, Dwell time and the Condenser/Coil oscillation areas along with the more popular Firing KV and Burntime. Join in on the FUN of putting the ENTIRE puzzle together. Eric Ziegler

Essential Diagnostic Steps for Drivability and Electrical Issues.  AM8-1230

This is a critical thinking or logical approach class to address many of the issues that face technicians every day; working on systems that are new to them or that they have little or no experience diagnosing.  The course is a mix of critical thinking, theory, diagnostic testing methods, tooling and real-world case studies.  Four areas that will be addressed; mechanical testing, fuel trim diagnostics, ignition testing and network communication issues. Graphing scan data, archiving data and other useful diagnostic software will be discussed.  Lots of real world, not so forward case studies will be used to illustrate these processes and techniques.

  • See how you can diagnose each type of problem with basic tools & high-tech tools.

  • Learn how to figure out what to do next in your diagnostic process.

  • See what your results should be and where to go next.

  • See a quick review of the “Flat-rater” test drive and how to gather information.

 Misfire efficient and effective diagnosis-  PM130-530 

Misfires can because by three things: Ignition, fuel, or mechanical issues.  This course covers the diagnostic techniques required to rapidly narrow the offender to one of these three possibilities. Emphasis is placed on a logical approach and effective use of appropriate testing techniques. Scan tools and scopes will be the main focus of this class.  However other tools to be used as well.

AuthorImageWayne Colonna

Understanding & Diagnosing CVT (continuous variable Transmissions)   and DCT (Dual Clutch Transmissions)     AM 830-1230

Understanding and diagnosing the CVT & DCT


Various issues concerning a wide variety of transmissions used in GM, Ford, Chrysler, Medium Duty Trucks & Import Vehicles: Subjects covered will be

  • Drivability Issues

  • Diagnostic Tips

  • Complaint, Cause and Correction matters

ac-300x185.jpgMobile AC Update 2017 by MACS AM 8-1130

Join MACS worldwide, the leader in mobile A/C information and training, for a presentation of their award-winning annual mobile A/C update. This high-value technical training clinic with no sales pitches consist of an A/C update book and live leader led training, covering a variety of service information, diagnostic techniques, industry current events and mobile A/C topics, including;

  • Smart A/C pressure sensors

  • Same Root Problem, Different Symptoms

  • The best approach to A/C Electrical & Electronic Diagnostics

  • Sensors & Switches: There IS a difference!!

  • Should you say goodbye to Condenser Temperature drop Testing?

  • Check ……. ALWAYS CHECK!!!

  • Update on Refrigerant Regulations, R-1234yf, CO2, & MACS Section 609 Certification

Diesel Emissions & Exhaust After Treatment- AM830-12

Modern diesel engines are subject to increasingly stringent emissions requirements. This seminar will prepare technicians to effectively diagnose and repair diesel exhaust emission reduction failures by developing an understanding of the emissions created by diesel engines and the system designed to reduce those emissions. Both pre-and after treatment systems will be covered. Specific systems and components will include intake air swirl and heating, glow plugs, Exhaust gas recirculation, oxidation catalysts, diesel particulate filtration, NOx reduction technologies, selective catalyst reduction, and diesel exhaust fluid. Technicians will strengthen their diagnostic techniques by focusing on the conditions used by the engine control module to set codes related to these systems, developing an understanding of how false codes could be set, and determining the root cause of any code or failure. Common failures will be covered.

AC Systems Controls & Diagnostic Techniques : PM 130-5 This seminar will provide technicians with the diagnostic techniques and strategies required to diagnose non-refrigerant related issues with the HVAC electronic controls that impact electronically regulated compressor operation and the air delivery system. Specific components and systems covered include windshield temperature and humidity sensors; condenser fan controls an operation; manual, electronic, and automatic temperature control and electronic mode door actuators and their control of air delivery and airflow in a single and multiple zone adjustable systems. “Learn procedures” for all related modules will be reviewed. This course will include simulated diagnostic exercises to apply the principles learned.

unnamed (1).jpgJose Gonzalez 

 Diesel for the Gas GuysPM 130-5

This three-hour course will take the knowledge and experience of the gasoline technician and use it to unlock the mysteries of modern light duty diesel technology. Course content will explain the basic operation of a diesel engine, discuss diesel fuel, provide overviews of operating strategy and explore diesel emissions control devices including DEF, case studies and test procedure 



I-CAR LogoAdhesive Bonding by ICAR

This course is an Annual Training option for the following roles:
Steel Structural Technician
Non-Structural Technician
Auto Physical Damage Appraiser

  • Identify adhesive bonding materials and describe differences

  • Explain considerations around working with adhesives

  • Know how to prepare adhesives for application and use them for panel attachment

  • Identify and work with one- and two-part adhesives

I-CAR LogoVehicle Technology Trends & Diagnostics

Trends Highlight – The course kicks off with an industry overview of new technology. Topics of discussion will include the OEMs commitment to making automatic braking standard to the use of composite reinforcements. Attendees will watch a video on the trend of adding front facing cameras to vehicles.

In this course you will learn about:

  • Explain the importance of scan tools for collision repair

  • Discuss the growing use of composite reinforcements

  • Understand the unique collision repair considerations for many of the new 2017 vehicle platforms

  • Discuss the near-future trends facing the automotive industry and how they affect collision repair

  • Understand the operation of the new battery-powered GMA (MIG) pulse welder from AMI

I-CAR LogoAdvance Steering & Suspension Systems Analysis 

Electronically Controlled Systems
The course opens with an overview of electronically controlled steering and suspension systems, then identifies parts and considerations for damage analysis.  

Learning Objectives

  • Understand electronically controlled steering and suspension systems and damage analysis considerations

  • Identify parts of computer controlled steering and suspension systems

  • Understand electronically controlled steering system operation

  • Understand electronically controlled suspension system operation

  • Identify tire pressure monitor systems and parts

I-CAR Logo Aluminum Intensive Vehicle Repairs ALI01 

The course opens by providing students with an overview of aluminum and uses on today’s vehicle models. Considerations concerning stampings, extrusions, castings, galvanic corrosion and damage analysis will be discussed. 

Learning Objectives

  • Understanding the characteristics and best practices for working with aluminum in structural applications

  • Identifying uses of castings and repair or replace considerations

  • Causes of and methods to prevent galvanic corrosion

  • Straightening considerations, including work hardening and workability of aluminum

  • Working with rivets in the collision repair process