Friday, May 10, 2019 from 9:30 AM to 3:00 PM EDT
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The Woodlands Club
39 Woods Road
Falmouth, ME 04105

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Kristen Kellner
KMA Human Resources Consulting

Creating a Positive Work Environment + Managing Conflict

Creating a Positive Work Environment (AM)

Culture is defined as a set of deeply embedded, self-reinforcing behaviors, beliefs and mindsets that determine how things are done in a given environment. In essence, culture reflects what is and is not tolerated. It is a living thing shaped by its people. Those within an organizational culture share a general common understanding of how things work.

Because culture is the "social glue" that binds an organization together, having a positive work culture is paramount to achieving your organization's goals and strategy.

9:30 – 11:30 AM 

Managing Conflict (PM)

We are naturally hardwired to defer to our fight-or-flight instincts when engaging in conflict. However, in many instances conflict actually offers an opportunity to develop new skills. Participants take the TKI assessment (Thomas-Kilmann Conflict Mode Instrument) to build self-awareness.

This program explores how the five different types of approaching conflict have their own best sets of circumstances for practicing. We will also explore the CALM model (Clarify, Agree, Listen, Manage), a tool that promotes a thoughtful approach before engaging in conflict conversations.

1:00 – 3:00 PM 

These classes qualify for CEUs from SHRM.

Cost to attend is $150 per session or $250 for both sessions! If you register more than one person from your organization each additional attendee is only $125 a session.

We can't wait to see you in class!