The Complete Service and Selling Workout will help you:
1. Create a Service Culture
2. Increase Customer Satisfaction
3. Create Outstanding Customer Service Experiences
4. Build Lasting Rapport and Loyalty
5. Convert More Customers
6. Close More Business
7. Achieve Greater Sales
Nancy Beth Guptill
President & Executive Consultant
Sweet Spot Academy
902-724-3330
info@sweetspotacademy.ca
The Complete Service and Selling Workout is designed specifically for Independent Retailers and Managers of Front Line Staff wanting a customized service and selling training solution for their sales team.
In this full-day training program, we take the best techniques to create the perfect customer service and selling package for owners and managers wanting to rapidly up-skill and transform their sales team. This customized skills training program, which is perfect for both new and existing sales team members, provides seven solutions for standout retail service and selling. Your sales team will gain access to new skills and tools that will help transform your sales so you achieve unprecedented levels of sales and service in your organization.
As part of this comprehensive retail service and sales solution, we include our employee and staff handbook, and our new employee induction program. The purpose of the staff handbook and employee induction program is to communicate key company information including policies and procedures, set selling and service expectations, plan and structure learning, and provide coaching and feedback. Our retail training employee handbook provides the tools to help you achieve this and more.
Sweet Spot Academy's Approach
To produce and deliver an impactful training experience for your sales and service team, we will develop a customized training solution based on your service environment, customer types, staff skills and abilities, and overall learning needs. To ensure we design a training program that meets and exceeds your expectations, we will follow an approach that guarantees successful results.
Our Five-Step Development Process
Our Workshop Methodology
Sweet Spot Academy’s training workshops are structured in sequential progression from core concepts to specific skills application. Customer service principles and theories are introduced with discussions and exercises to ensure participants understand and agree. This is followed with learning tools and exercises to help participants transfer the concepts into specific workplace behaviours. Our methodology includes:
• Core Presentation • Group Exploration • Self Discovery Activities • Practice Exercises • Game Based Learning • Role Play • Best Practices Theory Exploration • Case Studies
Interactive and Engaging
Sweet Spot Academy workshops are highly interactive, entertaining and engaging. We use a blend of learning techniques that focus heavily on learner interaction with hands-on activities and participant engagement. We include self-discovery activities, group exploration, facilitator-led discussions, best practice theory exploration, role-plays, case studies, game-based learning and practice exercises to ensure all participants are engaged and gaining the most at each step.
Services Included
Here is a snapshot of the services you will receive as part of this custom program:
The core training modules include the following topics which includes tools, techniques and activities on how to:
Nancy Beth Guptill President & Executive Consultant
Sweet Spot Academy
902-724-3330
info@sweetspotacademy.ca