Where
Coca Cola Bottling Company Consolidated4100 Coca Cola Plaza
Charlotte, NC 28211
Driving Directions
By 2020, “customer experience” is expected to be the key brand differentiator in most industries.
Healthcare is moving toward 24/7 availability of customer-engaged services, and Financial Institutions have been at the fore-front of on-demand customer services. Growth in voice-controlled product purchases (like Amazon's Alexa) is expected to climb 3x by 2020, up to 500 million+ consumers, using similar digital purchasing tools.
How does your industry engage with meaningful digital experiences for your customers? How are your team’s leaders collaborating to provide the needed innovation and cultural focus on exceptional customer experience?
Explore winning the customer and more in our upcoming CIO Insights: Delighting The Customer With Digital Experiences That Matter.
Panelists will also discuss:
- Determining who "owns" the customer experience in an organization
- Leveraging AI, virtual assistants, bots, and other digital tools to create experiences that users love
- Protecting privacy and data so that consumers can trust these tools
- The possibilities that emotion-detecting software unlocks for augmenting customer experience
- And more!
- Rick McLaughlin, PMP, Managing Director, Power & Utilities, Deloitte
- Chris Heck, VP & CIO, Duke Energy
- Arvy Rajasekaran, CIO, Digital Channel Technology, Ally Financial
- Scott Ross, SVP IT, Omni Channel Technologies, Lowe's
- TBD
Register now, and we'll see you on September 5th!
Overarching topics include:
- CITIZEN AI: How does the use and training of AI benefit business by benefiting society?
- EXTENDED REALITY: If technology is allowing us to "relocate in time and space," how will it be deployed to remove geographic and information distances?
- DATA VERACITY – a new vulnerability: With data-driven decision-making increasing, how does inaccurate and manipulated data pose new threats on the organization?
- FRICTIONLESS BUSINESS: As strategic partnerships leverage technology to exponentially drive business, how will legacy systems adapt to the necessary agility and speed required?
- INTERNET OF THINKING – analytics at the “edge”: How are companies adapting to the need for analytics happening where it is generated, at the sensor and device?
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