Many thanks to our Coordinating Partner:
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Elayne Villa 
HealthInsight New Mexico
5801 Osuna Road NE
Suite 200
Albuquerque, NM 87109

Attaining High Reliability and Safety for Patients
Collaborating for Change

Conference Agenda

Thursday March 6, 2014

Registration: 7:30am– 4:00pm

Workshops: 8:15am - Noon

Instructor: Barry Silbaugh, MD

Instructors:  Leon Spackman, MS, and Helene M. Eckrich, RN, MSN  

Instructors: Paul Uhlig, MD, Ellen Raboin, PhD, Jeff Brown, Cynthia O. Dominguez, PhD

Lunch: Noon-12:45pm

Welcome and Keynote: 12:45-2:15pm

High Reliability: a Leadership Imperative for Safe Care 

  • Featured Speaker: Julianne Morath, RN, CEO // Hospital Quality Institute of the          California Hospital Association

Break: 2:15-2:30pm

Panel 1: 2:30–3:45pm

Diagnostic Error: Reducing its Impact through Improving Reliability 

  • Mark L. Graber, MD, FACP, Senior Fellow // RTI International and Professor Emeritus of  Medicine // State University of New York at Stony Brook
  • Michael J. Crossey, MD, PhD, Interim CEO and Executive Medical Director // TriCore Reference Laboratories 

Concurrent Sessions: 4:00-5:00pm

1a Lessons from Rural Settings Working toward Reliability with Reduced Resources

  • Linda Chase, BSN, MBA/HCM, Quality Officer // Holy Cross Hospital
  • Senora Campos, CNO // Guadalupe County Hospital
  • Tom Gessel, CEO // Mercy Regional Medical Center

1b Health Literacy: Strategies for Care Communication Reliability

  • Barbara Balik, RN, EdD, Co-founder // Aefina Partners
  • Linda Morgan Davis, MLS, MBA, Assistant Director Collections & Community // Albuquerque Public Library
  • Joyce Naseyowma-Chalan, Manager, Native American Affairs // Sandoval Regional Medical Center

Networking Reception & Exhibits: 5:00-6:30pm

Dine with Experts – 7:00pm - small group informal networking off-site w/speakers over dinner

  • Dutch treat -- Sign up at registration to select


Friday March 7 2014

Registration: 7:30–10:00am

Networking Continental/ Breakfast

  • Exhibits: 7:30am -12:45pm
  • Poster Rounds: 7:30 - 8:45am facilitated by authors // on view until 12:45pm
  • National Center for Patient Safety Human Factors Museum:  7:30-8:45am

Welcome and Keynote:  8:45–10:15am

Human Factors and System Safety Engineering Approaches to Reliability and Resilience in Healthcare.

  • Featured Speaker: Rollin J “Terry” Fairbanks, MD, MS, FACEP, Director // National Center for Human Factors in Healthcare in Washington DC;  Director // MedStar Health’s Simulation Education & Training Lab (SiTEL); Associate Professor of Emergency Medicine // Georgetown University, and emergency physician // MedStar Washington Hospital Center.

Meet the Exhibitors Break: 10:15-10:30am

Panel 2: 10:30-11:45am

Financial Leadership as an Element of Safe, Highly Reliable Care 

  • Jim H. Hinton, President and CEO // Presbyterian Healthcare Services
  • Gary R. Yates, MD, President // Healthcare Performance Improvement, LLC (HPI); President // Sentara Quality Care Network, Sentara Healthcare

Boxed Lunch and Networking: 11:45am-12:45pm 

  • Exhibits
  • Posters

Concurrent Sessions: 12:45-1:45 pm

2a Information Sharing: Relationships and Technology as Components of Reliability

  • Margaret Bandy, MLS, AHIP, FMLA, Medical Librarian and Manager // Exempla Saint Joseph Hospital
  • Melissa Cole, BSN, MSW, FACHE, Quality Consultant // University of New Mexico Hospitals
  • Jason Mitchell, MD, CMIO // Presbyterian Healthcare Services


2b Patient Engagement as a Component of a Highly Reliable Organization

  • Carlene Brown, MPH, CPHQ // HealthInsight New Mexico and colleagues


Interactive Plenary: 2:00-3:30pm

Closing in Action - High Reliability and the Wisdom in the Room (a World Café session)

  • Barbara Balik, RN, EdD, Co-founder // Aefina Partners
  • Lorri Zipperer, Cybrarian // Zipperer Project Management


Optional Decompression Networking Event @ off site location: // 4:15-6:00pm

Limited seating (more information to follow)


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