Thursday February 13, 2014
Registration: 8:30 AM

CE Presentations: 9 AM to 12 PM

Cost to Attend | Member: $10 | Non Member: $23

Add to Calendar


Tustin Banquet Center
721 W. First Street
Tustin CA 92780


Driving Directions 



Gail James Clarke
Independent Insurance Agents and Brokers of Orange County (IIABOC)
(866) 921-6440

Time Equals Money 

This course has been approved for 2-hours of CEU with the California Department of Insurance.
Course Number: 305790

9:00 to 11:00 AM 

“Time Equals Money” has a goal of providing three learning points:

  • A description of what is Business Interruption, what is Extra Expense, and what are Expenses to reduce loss.
  • Identify the insurable forms of Business Interruption, and
  • Identify and quantify the key elements of a Business Interruption Worksheet and how to put the concepts all together.

The speaker will identify the process from a property underwriting and then a claims handling perspective. The presentation will include Business Interruption worksheet handouts which will act as learning tools and takeaways for the presentation participants. It is a presentation designed for insurance underwriters, agents and brokers and risk management personnel.


Ross R. Norstrom, CPCU, ARM, AMIM, ARe
Divisional Vice President, Division Underwriting Officer
Great American Insurance Company
Ross Norstrom, Divisional Vice President in the Property and Inland Marine Division of Great American Insurance Company, has more than 30 years of progressive professional experience in insurance carrier and brokerage firm positions.  His unit, Product Management, is largely responsible for the underwriting direction of the division including new products, product and procedure implementation, underwriting audits, and other related issues. Ross has previously served as a Managing Director of Mesirow Insurance Services, was a team leader in the Property Syndication department for AON Risk Services, the central U.S. property manager for AIG WorldSource in Chicago, and the international and home office property director for RLI Corporation in both Peoria and Chicago.

Ross holds Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM), Associate in Marine Insurance Management (AMIM) and Associate in Reinsurance (ARe)  designations. He is an associate member of Risk and Insurance Management Society (RIMS). Ross is a graduate of Michigan Technological University with a bachelor of science degree in Mining and Mineral engineering.

11:00 AM to 12:00 PM

Business Interruption Insurance: Case Law
This 1-hour course is not available for CE credit.

Join Kristi as she shares actual cases involving her experience with Business Interruption Insurance.


Kristi W. Dean, Esq.
Managing Partner
Stone, Cha & Dean LLP

Kristi Dean, Managing Partner, is a skilled trial lawyer who represents clients in business disputes. She focuses on complex litigation matters and litigates cases in both State and Federal Court.

Kristi was named a 2013 Trusted Advisor by the San Fernando Valley Business Journal.  She has been consistently named a “Southern California Super Lawyer” and recognized as “one of the top” lawyers in Southern California by her peers in Los Angeles Magazine, Law & Politics Media, Inc., and Super Lawyer publications. Kristi celebrated her twenty-ninth year of practicing law in December, 2013.

Kristi has a unique understanding of the operations, procedures, responsibilities and concerns of the insurance industry, retail agencies and brokerages, surplus line brokers and underwriters in MGA and GA capacities. Her experience spans a broad and exhaustive spectrum of insurance issues, including errors and omissions claims, drafting and negotiating agent and broker agreements, producer agreements, insurance policy construction and interpretation, drafting of manuscript endorsements, insurance coverage analysis, declaratory relief and insurance bad faith litigation, third party defense litigation, and both corporate and regulatory matters specific to the insurance industry. She represents insurance professionals and businesses ancillary to the insurance industry such as loss adjusters, auditing agencies, premium finance companies, property and risk inspectors, and software providers.