Presents its April Webinar

Hiring a Scheduling Coordinator in Private Duty Home Care

Thursday, April 11, 2013 - 4:00 pm eastern time

 

With Diane West and Stephen Tweed

One of the most important people on your home care team is the “Scheduling Coordinator.”  This is the match maker … the person who matches clients and caregivers to be sure there is the perfect fit. As Rick Morey, founder of Home Trak software says: 

“The most important characteristic of a highly effective scheduler is they must be ‘charming’, and you can’t teach ‘charming’".

So how do you recruit and select someone who is charming on the telephone, has the out going personality to schmooze the most difficult clients and the least interested caregivers and yet has the attention to detail to manage your scheduling system?  That’s the $64,000 question, and that’s what we’ll focus on in the web conference.

Stephen Tweed will give you the latest information from our research at Leading Home Care … a Tweed Jeffries company about what makes a successful scheduler. He’ll show you job benchmarks for the scheduler’s job, and give you copies of the job description.  Then he’ll discuss exactly how to recruit, select, train, and retain your new scheduling coordinator.

Objectives: As a result of this program, you will be able to…

1.  Define the job of the scheduling coordinator

2.  Describe the characteristics of a ‘Charming’ scheduler, and how to recognize them

3.  Discuss how to recruit and select your scheduler

4.  Explore the best ways to train and retain your scheduler

 

Your Host: Diane West is the Manager of Operations for Leading Home Care ... a  Tweed Jeffries company, and the Program Manager for Caregiver Quality Assurance.  Diane has been with Leading Home Care for 12 years, and has been leading the Caregiver Qualty Assurance Program for the past six years.  She has become an expert in pre-employment assessment interpretation and in establishing a system for selecting high quality caregivers in Private Duty Home Care. 

Presenter:  Stephen Tweed, CSP, has spent the last 25 years working with home care and hospice organizations that want to grow and with home care leaders who want to get ready for the future.  He is currently Chairman and CEO of Leading Home Care …a Tweed Jeffries company.  Stephen is Founder of The Academy for Private Duty Home Care ®, and the Publisher of Private Duty Today, the leading electronic newsletter for private pay, non-medical home care.

Register Now! Note: Registration for this web conference is free to members of Caregiver Quality Assurance.  Please email Diane West at diane@leadinghomecare.com to obtain the CQA Member registration link.

Also Note: For multiple locations, the price is $99 for the first registrant/office and $79 for each registrant/location thereafter.  For pricing on five registrants/locations or more, please call Jill at 804-814-9098.