Presents its August Webinar

Top Techniques for Measuring and Managing Caregiver and Client Satisfaction

Thursday, August 8, 2013
4:00 pm eastern time

 

With Aaron Marcum and Stephen Tweed

One of the best sources of new clients for your home care business is word-of-mouth referrals from your current or past clients.  We know from our research that enthusiastic customers tell their friends and neighbors about their positive home care experience.  We also know that enthusiastic caregivers result in enthusiastic customers.

If this interactive live web conference, Aaron Marcum, a former home care company owner and founder of Home Care Pulse will describe in detail how you can use client and caregiver satisfaction surveys to measure that level of enthusiasm, and how you can use this data to improve the customer and the caregiver experience.

We’ve always said, “Customer relations is a mirror image of employee relations”.  This web conference is an opportunity to demonstrate that.

Objectives:  As a result of participating in this live web conference, you will be able to:

1.  Discuss the key principles of measuring caregiver and client satisfaction

2.  Increase the response ratio of your client satisfaction surveys

3.  Use the data and information to improve your overall level of client and caregiver satisfaction

Free Bonus: Everyone who registers for this live workshop will receive a free sample of a Client Satisfaction Report and a Caregiver Satisfaction Report.

About your Presenter:  Aaron Marcum, Founder and CEO of Home Care Pulse.  After working for nearly ten years building a highly successful Private Duty Home Care company in Salt Lake City, UT, Aaron Marcum sold his company, moved back to his home town in Idaho, and founded Home Care Pulse.  His purpose is to help home care company owners measure the satisfaction of their clients and caregivers.  Today, Home Care Pulse in the industry’s leading firm in satisfaction research and quality assurance, serving hundreds of home care businesses across North America.

About Your Host: Stephen Tweed, CSP, has spent the last 25 years working with home care and hospice organizations that want to grow and with home care leaders who want to get ready for the future.  He is currently Chairman and CEO of Leading Home Care …a Tweed Jeffries company.  Stephen is Founder of The Academy for Private Duty Home Care ®, and the Publisher of Private Duty Today, the leading electronic newsletter for private pay, non-medical home care.

Register Now! Note: Registration for this web conference is free to members of Caregiver Quality Assurance.  You should have received an email from Diane West with the link for CQA Members to register.  Please email Diane at diane@leadinghomecare.com if you did not receive the email with the CQA Member registration link.

Also Note: For multiple locations, the price is $99 for the first registrant/office and $79 for each registrant/location thereafter.  For pricing on five registrants/locations or more, please call Jill at 804-814-9098.