Thursday, January 17, 2019 from 12:00 PM to 1:00 PM EST
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Saint Leo University
1930 SW 38th Avenue
Ocala, FL 34474

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Barry Black, Education Director
Mid-Florida SCORE

Lunch N Learn: Customer Empathy Brings Business Success


Come and enjoy lunch while learning how outstanding customer service can provide your firm with a clear competitive advantage. It starts with fully understanding customer needs and expectations. And, how to deliver on them.

Nothing frustrates customers more than businesses that fail to "get it." This workshop will describe a framework for:

  • listening for customer needs
  • responding with empathy
  • embedding customer empathy throughout the business, and
  • utilizing technology to enhance customer communication.

A key skill in business today is communicating effectively with customers. Poor customer service can lead to lost customers, bad word of mouth advertising, and missed new business opportunities. Come learn how to grow your business with improved customer empathy. 

Workshop and lunch for only $10 plus register one guest for free. Limited seats. Register now.

Pre-registration is required so that we can arrange catering