Paula Lyden


Monday, September 28, 2020 at 8:00 PM PDT
Wednesday, September 30, 2020 at 12:00 PM PDT

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MGM Grand
3799 Las Vegas Blvd S
Las Vegas, NV 89109


Driving Directions 


Hybrid Conference: September 28-30, 2020

We would love to see you in Las Vegas, however, due to CoVid 19 we know some credit unions have travel restricitions and some people just don't feel safe traveling this year. We get it! We are offering the National Credit Union Call Center Conference as a hybrid conference. Please join us in Vegas if you are comfortable, if not, join us in the comfort of your office or home, either way, we are doing our best to have a great conference just like we have had in the past. 

SPECIAL! Buy one registration get one Free
$299.00 Per person to attend virtually or in person

$695.00 Additional meal ticket if you will be traveling to Las Vegas to network and attend in person - this includes, breakfast, lunch, breaks and evening events during the conference.  Note: BOGO offer does not apply to meal ticket.


Hotel reservations are not included in registration

Room rates for the 2020 National Credit Union Call Center Conference are for the Stay Well Rooms at the beautiful MGM Grand.  

$109 for Sun/Mon Nights
$129 for Tues/Weds Nights
$37 Resort Fee
This fee includes: Property-wide high speed internet access (public spaces and in-room), unlimited local and toll free calls, airline boarding pass printing, notary service and cardio room access for guests 18+
Listed rates are for single/double occupancy.
To book your room click here

We do NOT call attendees to book accommodation.

We have been made aware of organizations approaching our guests promising lower priced accommodation. Some claim to be official representatives of ourselves or the venue. However, they are NOT working with us and we recommend you to NOT do business with them. If you are approached by anyone attempting to book hotel rooms please inform Amy or Paula at or   

Cancellation, Substitution and Refund Policy 

You may substitute participants without charge at any time; just notify us by emailing Paula Lyden at 

There are no cancellation or refunds due to virtual accessibility for 30 days after the program.Onsite meal ticket fee is fully refundable until September 16th. 

Communication Policy:  NCUCCC may send you informational emails and text messages. Msg&Data Rates May Apply. Reply HELP for help or STOP to cancel. See for full details.

Harassment-free Conference Experience
The National Credit Union Call Center Conference is dedicated to providing a harassment-free conference experience for everyone. We do not tolerate harassment of conference participants in any form.

Conference participants violating this policy may be asked to leave the conference at the discretion of the conference organizers.

If someone makes you or anyone else feel unsafe or unwelcome, you are not required to, but you are encouraged to report the details. Conference staff will take seriously all concerns brought to them. Harassment reduces the value of our conference for everyone. For this reason we work hard to provide a safe, professional, and learning environment for all.