Workplace conflict can include conflict that occurs both within the workplace, dealing with co-workers and leaders, as well as conflict interactions that occur with external customers and partners.  Workplace conflict has been known to interfere significantly with productivity, morale, the quality of services offered and the bottom line.  This interactive workshop will create awareness about the human and financial costs of workplace conflict, and teach participants how to develop a conflict competent approach to leadership. 

Learn How to: 

• Identify various styles of conflict and learn strategies on how to adapt communication patterns to work with different styles.
• Increase emotional intelligence competencies so that conflict can be effectively prevented and de-escalated.
• Utilize strategies to create a more collaborative environment and negotiate more effectively in a way that the interests of all parties are addressed.

About the Presenter:

Dr. Betty Snyder is a coach and trainer focused on resolving conflicts. Her philosophy is "We're better together," and that has guided her career from work with individuals and groups to her role as the director and faculty member for the Center for Dispute Resolution and Conflict Management at Southern Methodist University to her peace-building work throughout the world.

IMPORTANT THINGS TO KNOW

Cost is $200 for Members and $300 for Non-Members. 

Tea/coffee/water will be available all afternoon. Please contact Kristen with any diet restrictions. 

This training will count as 4 RCAT continuing education hours. Be sure to sign in upon arrival.

If you have questions, call or email Kristen (817-996-6853 or kristen@ntrca.com)