Fundamentals of Coaching, Counseling and Discipline 

Description:

Managing deficient employee performance and addressing conduct issues are some of a supervisor's most difficult responsibilities.  This course provides best practices and resources to effectively manage employee performance and behavior, providing a foundation for comprehensive performance management.

Agenda:

• Welcome/Introductions
• Objectives
• Performance vs. Conduct
• Coaching
• Performance Improvement
• Disciplinary Action
• Wrap up

Learning Objectives:

• Identify the difference between performance and conduct issues
• Learn methods for addressing performance and conduct issues
• Complete draft improvement plans and disciplinary action

Presenter:

Tiffany Hentschel, SPHR, is the Employee Relations Manager for Johnson County Government.  She has worked in Human Resources in the public sector for over 20 years, serving more than nine years at the Johnson County Library.  Tiffany earned a Master's Degree in Human Resources Development and a Bachelor's Degree in Human Resources Management from Webster University.  Tiffany is a favorite presenter of workshops and webcasts for the Mid-America Library Alliance (MALA).

MALA Certificate Program: Supervisor required

Cost:

• MALA member: $65.00
• Non-member: $130.00

MALA Workshop Billing/Refund/Credit Policy:

We prefer all workshops to be prepaid or paid at the door.  If you prefer to be billed, please add $5.  Full refunds or credits are available for cancellations made a minimum of seven (7) days prior to the workshop date less a $5 administrative fee.  You can transfer to another workshop a minimum of seven (7) days prior to the workshop date with no administrative fee.  Cancellations made less than seven (7) days prior to the workshop date receive no refund or credit and you or your organization will be billed.  No shows are billed to you or your organization.