Work Like You Own It!
Six Habits of Service Superstars

Tuesday, September 17, 2013, 9:00am - 12:00pm

Agnesian Health Care - Plaza Level Conference Center
430 E. Division Street, Fond du Lac, WI

 Are your customers getting great service? 

Of the customers who register a complaint, between 54% and 70% will do business with the organization again if they feel their complaint is resolved.  That number goes up to 95% if the customer feels the complaint was resolved quickly.  How would your front line staff stack up?

This half-day session provides a terrific introduction to the mindset, habits, and skills for line staff to work with a sense of ownership and pride.

Bryan will review the work habits and approach to service that world-class employees have. Special emphasis will be placed on Six Habits of Service Superstars.  All attendees will leave this session will practical and applicable tools / concepts to use immediately.

The Six Habits:

•  How (and who) will I “wow” today?
•  Identify customer preferences
•  Give teammates recognition
•  Be an ambassador
•  Develop personal service standards
•  Own complaints

Dr. Bryan K. Williams is a consultant, trainer and author focusing on the areas of service excellence & organizational effectiveness.  Bryan previously worked with the world-renowned Ritz-Carlton Hotel Company as the Global Corporate Director of Training and Organizational Effectiveness. Over the last few years, Bryan has worked with over 100 organizations in industries ranging from Health Care to Real Estate to Luxury Hotels and Restaurants. His passion is “to serve others so they may better serve the world.”

REGISTRATION DEADLINE EXTENDED THROUGH
THURSDAY, SEPTEMBER 12TH

$95.00 

Payment options include PayPal, pay at the door, or send a check made payable to

Wisconsin Center for Performance Excellence
2909 Landmark Place, Suite 110
Madison, WI 53713