Wednesday November 19, 2014 from 9:00 AM to 11:00 AM CST
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CLEDA Offices 
1118 Third St
Alexandria, LA 71301

Driving Directions 
Meet Your Instructor

Melissa Flurry

Trained as a black-belt in Six Sigma, Melissa Flurry will share keys to creating a High-Performance Company.  Melissa currently serves as the Vice President Regional Innovation for CLEDA.



Stacey West 
Business Acceleration System 

How to Develop a High-Performance Company 

Want to learn practical tools for significantly improving performance in your company?  This 2-hour (2-part) intensive workshop will helps managers, executives, and entrepreneurs who wish to develop the critical skills required to address inefficiencies in business processes and to improve overall organizational performance. 

Come to this two part series to learn:

  • "Five Whys,"
  • "Key Process Input Variable/Key Process Output Variable (KPIV & KPOV),"
  • "SIPOC"
  • and more!

This workshop is for companies looking to go further in improving productivity and build the capacity to manage their own efficiency challenges. 

This is part 1; also register for part 2 by clicking here.

More about Six Sigma

Six Sigma is a set of techniques and tools for process improvement. It was developed by Motorola in 1986. Jack Welch made it central to his business strategy at General Electric in 1995. Today, it is used in many industrial sectors.

Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization ("Champions", "Black Belts", "Green Belts", "Yellow Belts", etc.) who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified value targets, for example: reduce process cycle time, reduce pollution, reduce costs, increase customer satisfaction, and increase profits. These are also core to principles of Total Quality Management (TQM) as described by Peter Drucker and Tom Peters (particularly in his book "In Search of Excellence" in which he refers to the Motorola six sigma principles).