Strategic Customer Care Program 

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Sales Without Customer Service is Like Stuffing Money Into a Pocket Filled With Holes. 

People judge your company by the experience they or someone they know has had. Join TrustPoint Management Group as we facilitate a discussion on common customer service issues, traditional reactions, and some innovative solutions to overcome customer service and inside business development roadblocks. 

Are you maximizing your inside business development efforts?

• Do your customer service and inside sales people have the skills and confidence to recognize a business opportunity?
• Do they too often provide 'free consulting' by providing information to people ‘shopping around’?
• Do they lack the questioning and qualifying skills to get to the heart of the client’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?

Give front line employees the skills they need and deserve. Then achieve the results you want.