Mastering Challenging Conversations
Presenter
Heather Boynton
Ascent Solutions, LLC
623 606 2966
Sponsored by
Effectively conducting challenging conversations in today’s world is a key competency needed inside and outside the workplace. Whether you are delivering a difficult message, providing feedback or confronting an individual’s behavior, it is critical to objectively balance the facts and emotions involved.
During this session, you will learn how to:
- Identify when and how to hold the conversation.
- Foster agreement vs defensiveness.
- Implement an easy 5 – Step Model.
- Focus on actual behaviors and not what you assumed happened.
- Avoid destroying trust in these conversations.
This is a lively and audience involved workshop that helps develop the skills needed to master conversations based on honesty, respect and openness for both inside and outside the workplace.
