Mastering Challenging Conversations



Monday, January 14, 2019 from 4:30 PM to 6:30 PM PST
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Bechtel Board Room 
7130 W Grandridge Blvd, Suite A
Kennewick, WA 99336

Driving Directions 


Janice Vesper 
Mid-Columbia SCORE Chapter 0590 
509-735-1000 ext. 235 


Heather Boynton
Ascent Solutions, LLC
623 606 2966

Sponsored by

Effectively conducting challenging conversations in today’s world is a key competency needed inside and outside the workplace. Whether you are delivering a difficult message, providing feedback or confronting an individual’s behavior, it is critical to objectively balance the facts and emotions involved.

During this session, you will learn how to:

  • Identify when and how to hold the conversation.
  • Foster agreement vs defensiveness.
  • Implement an easy 5 – Step Model.
  • Focus on actual behaviors and not what you assumed happened.
  • Avoid destroying trust in these conversations.

This is a lively and audience involved workshop that helps develop the skills needed to master conversations based on honesty, respect and openness for both inside and outside the workplace.