Conflict Resolution - Diversity - Emotional Intelligence Seminar
Fee:  $195
*see Benchmark website for group rates*

This one-day seminar will be presented over two consecutive days to provide maximum ability for agency personnel to attend.  The course is specifically designed for officers and individuals that work in highly stressful or potentially volatile situations.  Instructor presentations, practical exercises along with scenario presentations will help students understand their individual abilities and skills in a variety of situations.

Topics will include:

1. The concept of emotional intelligence
2. Basic verbal techniques as a method to de-escalate confrontations
3. Enhancing the probability of an officer's emotional survival
4. Intervention techniques
5. Resources that supervisors have when confronted with a problem employee
6. The Six Pillars of Character
7. Forces that create workspace tension
8. The basic causes of conflict