Where
Washtenaw Community College Morris Lawrence Building4800 E. Huron River Drive
Ann Arbor, MI 48105
Driving Directions
Contact
Women's Exchange of Washtenaw (WXW)
734-678-7831
marketing@wxwbusiness.com
If You Are Not Listening to Your Clients, You Are Losing Business
A fundamental need of most people is to feel appreciated and this especially applies to customers. Seventy six percent of consumers view their experience as the basis for how much a company values them. If you have lost business to a competitor, it could be that your customers felt ignored.
Why should anyone attend this workshop? Statistics reveal that businesses fail to resolve consumer problems 50% of the time even with an experienced customer care staff. News of poor service reaches twice as many people as news about a positive experience. Without ongoing customer service training, businesses will continue to come up short and
will watch the competition abscond with their clients.
This workshop will:
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Help participants gain insight on how to deliver celebrity status service to retain clients and attract the competitor’s clientele.
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Engage the participants in role playing for the purpose of improving listening and communication skills with internal/external customers, the CSuite, vendors and suppliers.
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Dig deep into the fact that customer service goes beyond the purchase of goods and services. It involves the activities before, during and after a prospect decides to buy.
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Reveal useful insight on how to get the most value from placing the right person in the right position in your company.
Learning Outcomes:
Noticeably improved communication with internal customers (staff) resulting in higher morale. Thoughtful consideration will be given to reviewing your company’s customer service policy and establishing a customer service philosophy.
Participants will be able to apply the interactive role playing to:
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Establish the standard for “exceeding customer expectations”
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Establish a plan to proactively anticipate customer complaints
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Educate and empower their staff to make decisions without first conferring with management
Join us on Thursday, May 18th, 8:00 a.m. – 10:00 a.m. and leave inspired!
Agenda:
8:00 a.m. – 8:30 a.m. Check in, casual mingling, delicious breakfast
8:30 a.m. – 9:45 a.m. Facilitated Workshop
9:45 a.m. - 10:00 a.m. Wrap-up and close
Cost:
$25.00 per adult if you register by May 15th
$30.00 per adult if you register after May 15th
$35.00 per adult if you pay at the door
(includes delicious breakfast!)
Location Address:
Washtenaw Community College, 4800 E. Huron River Drive, Ann Arbor, MI 48105
Meet Colette Douglas
Facilitator Bio:
Colette Douglas is President and CEO of Elite Customer Service, LLC, a consulting firm that coaches professionals on how to deliver red carpet customer experiences to internal and external clients.
After she retired as a wealth advisor, her clients continued to reach out to her because they no longer received the extraordinary service they had become accustomed to. It was then that she decided to come out of retirement and train businesses on how to give customers what they deserve: respect, acknowledgement and undivided attention resulting in increased profit margins, improved employee morale and client retention.
Always looking to find a way to resolve a problem when others give up or say that it cannot be done, Colette welcomes the challenge of assisting clients to “get in front” of a complaint by helping them to focus on a customer service philosophy rather than a customer service policy.
Contact info: www.elite-customer.com
email: colette@elite-customer.com
w. 734-203-0040
c. 313-910-8485
Do you ever wonder how some small businesses are able to go from nothing to steady revenue in a short amount of time, while others struggle to ever get off the ground?
Sarah is here to share with you how she created her 6 figure consulting business working 20 hours a week in her first year of business. With a little planning and a focus on creating relationships in your business, Sarah will show you how you can too.
Workshop:
This highly interactive and information packed workshop will help you create a plan to reach the goals you want to reach in your business. Whether you are just starting out, are hoping to transition from your 9-5 or have been in business for awhile, you will leave this workshop with:
1.What you need and more importantly DON’T NEED in order for you to be successful.
1.Offer, pricing and a clear understanding of how many clients you need in order to reach your financial goals.
2.What the common distractors are in your business and how to let them go.
2.Relationships are the key to success
1.Where to find your core relationships, how to initiate, maintain and nurture them.
2.How to ask for what you want without feeling like a used car salesman.
If you have a service based business you owe it to yourself to attend. No matter what stage of business, implementing these techniques will quickly add revenue to your bottom line.
These are the same techniques Sarah uses with her multiple 6 and 7 figure clients. You don’t want to miss it!
To learn more about our upcoming event's, click on this link to see our calendar: http://wxwbusiness.com/events/event-calendar/
If you have questions, please let us know!
Sincerely,
Women's Exchange of Washtenaw (WXW) marketing@wxwbusiness.com
