Dealing with Challenging Customer Interactions w/Kimberly Taylor

Course Objective: You will explore methods for dealing with common difficult customer interactions.

Upon successful completion of this course, students will be able to:

• Learn to establish a solid relationship with the customer, so that you may proceed with the interaction in a positive direction.
• Learn to overcome communication issues when dealing with customers.
• learn to resolve challenging situations with customers

Target Student: This course is intended for customer service representatives and any client-facing employee who needs to cope with challenging customer situations, either directly or indirectly. This course is also highly useful to customer service managers, who need to be aware of the potential difficult situations in the field and have a standard means of addressing them.

Saturday/Time 9:00 a.m. to 3:00 p.m. (classroom)