PP Long Strapline  


Thursday, November 1, 2018 from 10:00 AM to 4:30 PM GMT
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Workshop fee £200

Workshop fee for Physio First members £175


Novotel Leeds Centre
4 Whitehall Quay


Celia Champion

email: celia@painlesspractice.com

Contact: 07717 843 540



Creating a Returning and Referring Practice

Workshop on Thursday 1 November 2017

This workshop is designed to help you increase patient numbers and work more effectively as a team. It’s an opportunity to take time out of your busy working day to assess how your patients see your practice and how you can make cost-effective, easy to implement changes to encourage patients to return when they need further treatment and also refer family, friends and colleagues to you.

During this full day workshop we’ll look at the non-clinical patient journey, explore ways to strengthen your returning and referring culture and how you (and your team if you have one!) can work more effectively.

By encouraging patients to complete their recommended treatment plan, return to you with different ailments AND refer others to your practice, you’ll create a busier more successful practice. In this workshop you’ll learn about building rapport, easy ways to generate a returning and referring culture amongst patients, and best practice in managing the process.

At the end of the day you’ll have a fresh perspective on your practice and new, cost-effective ideas with an action plan on how and when to implement them.

During the workshop, we’ll be focusing on the following three areas:

The Patient Experience:

  • Understanding the patient journey and areas of influence
  • Standards and wow factors

Setting and managing expectations:

  • Optimising patient visits – the importance of patient buy-in to full treatment
  • The role of an on-going relationship with patients

Establishing a referring culture:

  • Listening for and creating opportunities
  • Implementing a process to generate results

At the end of the workshop, you will have an action plan to follow that will encourage patients to complete treatments and refer others to your practice. Whether you are just starting out or have been in practice for years, you will leave the workshop feeling energised and brimming with ideas to improve your practice.

Here's what previous participants have said:

“A fantastic event! I am leaving with many ideas to achieve more referrals and enhance returning patients.”

“Really enjoyed the event on returning and referral culture. I have gone away with some practical ideas to implement in my business to make it more efficient and essentially more profitable. “

“I recently attended a workshop on encouraging a returning and referral culture. It’s amazing what you can learn in such a short time! I came away bursting with ideas of things to implement in practice to help my business. It was also very useful to find out from others techniques that have and haven’t worked for them. The magic must be working already because my diary is the busiest it has been all year!”

This course is provided as part of our commercial strategic relationship with Physio First - working together to create a network of well-managed profitable clinics across the UK.  All the courses are open to any practitioner, not just physios and not just members of Physio First.  In fact, others are very, very welcome!