Friday March 21, 2014 from 9:00 AM to 6:00 PM SGT
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Park Royal on Beach Road Grand Ballroom 3, Level 1 
7500 Beach Road
Singapore 199591

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itSMF Singapore Annual Conference -

"ITSM Leadership Congress 2014" 


5 Reasons why you should attend:

itSMF Singapore Annual Conference – “ITSM Leadership Congress 2014

itSMF Singapore invites you to join its "ITSM Leadership Congress 2014" - a much awaited event for anyone. A lot of areas going to be discussed in this one-day congress that is filled with ITSM Leaders across the region along with industry experts and consultants.

A don't-miss forum for all practitioners to understand the influencing factors of ITSM improvement programs to achieve greater results.

This unique program features two tracks with one panel discussion chaired by experts from world leaders in ITSM market. The idea is to provide you industry best practices provided by highly experienced ITSM leaders
A must event for all ITSM Practitioners, Consultants, Project, Program Managers, IT Managers.

Book your seats and mark your calendars for the most exciting itSMF Singapore Chapter Annual Conference of the year scheduled on 21 March 2014.

Please attend this unique event at a very attractive price and stand a change to win lucky draw every month. Your chances grows every month once. So what are you waiting for, register now

 Click here for more details on the Event Agenda.

itSMF Singapore Annual Conference 2014



8:30 AM


9:00 AM

Welcome Address by Rama Mamidi, President, itSMF Singapore Chapter

9:05 AM

Opening Speech by GOH
Leong See Sum, Chief Information Officer, Defence Science & Technology Agency (DSTA)

9:10 AM

Service Management For The Business (Not Just IT)
 Keynote Speaker - Chris Walker
Service Management Consultant, Service Now

10:00 AM

Morning Break

Track 1

Track 2

10:20 AM

The Era of End User Experience

Mark Richards

ITSM Specialist, Asia Pacific, BMC Software

Green IT
Ian Tolond
CEO e2Readiness

11:10 AM

Transitioning Projects and Services into Production
Samantha Cox
Senior Consultant, UXC Consulting

The 5th book – CSI in action
David Lloyd
Sales Manager Asia Pacific, Axios System

12:00 PM


1:00 PM

The Future of Best Practice

Peter Hepworth

CEO Axelos

ITSM Story Telling
Rui Soares
Senior Manager (Widesys), itSMF Portugal

1:50 PM

IT Service Management Enabling Cost Reductions
Jim Halkyard

Senior Consultant, Citihub Consulting Pte Ltd

Leadership Transformation - Become a Professional Problem Solver
Matt Fourie

Managing Director, Thinking Dimension

2:40 PM

Afternoon Break

3:00 PM

 Service Governance Consultancy - designing & improving business value requirements, through services

 Distinguished Speaker - Peter Brooks

 Independent consultant and trainer in Service Management, itSMF International

3:50 PM

Panel Discussion - Service Delivery
Dhana Damodaram
, Director GCT International Production Management, Citibank N.A

Vinay Jain, Vice President, itSMF Singapore Chapter,

Sesh Subrahmanyam, Senior VP and Head of Service Management, SGX

Kathryn Heaton, Chairman, itSMF Australia
Facilitator: Rashid Mohiuddin, Business Application Advisor, FedEx

5:00 PM

Emotional Intelligence in Action: A Case Study of how to lead the creation of a customer-oriented service culture in IT
 Dominic Siow
Principal, EQ Strategist 

5:30 PM

Closing Address by Vinay Jain, Vice President, itSMF Singapore Chapter

& Lucky draw


End of Conference


Early Bird 

Super Early bird


Member *

S$ 325

S$ 250

S$ 375

Member – get – Member

S$ 275

S$ 200

S$ 350

Non Member

S$ 450

S$ 375

S$ 575

Group (5 and above)

S$ 275

S$ 200

 S$ 325


S$ 175

S$ 100

S$ 275

Be one in the first 20 to get one-year FREE itSMF Membership.
* - Members of SPMI, ISACA, itSMF are eligible for this discount.

Yours Sincerely
itSMF Singapore Chapter Council