Program Cancellation Policy: If you have registered for a special program at the Children’s Museum and have to cancel, our refund procedure is as follows:

• More than 14 days in advance — full refund
• Less than 14 days in advance and up until 7 days before the program — 50% refund
• Canceling less than 7 days before the program — no refund

This policy is in place because our programs require advance purchase of materials and refreshments.

Inclement Weather Policy: Visitor safety is very important to us.  In the event of inclement weather or unsafe road conditions, the Children’s Museum may cancel a special event.  If there is a cancellation, there will be social media posts on Twitter and Facebook announcing the event’s cancellation.  In addition, there will be an outgoing message on the Welcome Desk phone – 723-9111 ext. 211.  If you have registered for a special event that has been cancelled, you will receive a full refund.  Weather and road conditions vary greatly from area to area.  If you choose not to attend a program that the Children’s Museum is offering due to inclement weather or unsafe road conditions in your local area, we are not able to issue a refund.