Small Business Guide for Food & Drink Establishments


Wednesday, July 1, 2020
From 10:00 AM to 11:30 AM CDT

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This is an online event.


Bill Klingberg

About Us:

SCORE is an all-volunteer group with real-world business experience, dedicated to your success.

Our Mission: Help Small Businesses Succeed.
Our Mantra: We educate, counsel, mentor.

Founded in 1964, SCORE is a non-profit association and a Resource Partner of the U.S. Small Business Administration.

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  • Current market outlook and customer trends
     - What could the recovery look like and how will this impact the restaurant sector?
     - Will the uptick in grocery shopping and home cooking persist?
  • Practical tips
     - Immediate: Deciding to stay open, conducting a SWOT analysis, and considerations around
       health and sanitization, curbside operations, marketing and outreach and new product offerings.
     - Transition/ Future: What are longer term considerations on your business model, workforce,
        cost structure and community to plan for?
  • Perspectives from a SCORE member
    - An honest perspective and individual “check list” approach from a high-end Houston restaurant.
    - Trials and Tribulations from another SCORE client.
  • Additional resources and Q&A
     - Restaurant re-opening guidelines and health and safety guidelines.
     - Additional consumer studies and trends.
   Presenter : Ann Elise DeBelina, MBA

  Ann Elise is an Associate at the management consulting firm Oliver Wyman,
  where she 
brings a broad range of experience working with Fortune 500
  businesses on operational and 
process improvement programs,
  new product introductions, commercial development, and 
financial modeling.
  Prior to joining Oliver Wyman, she was a part of GE’s Accelerated Leadership

  Program, leading global teams in four different product lines over 3 years.
also brings four years of experience as an environmental consultant for Environmental
Resources Management, where she supported global operational efficiency and energy
reduction programs.  She has a bachelors in engineering from Dartmouth College and an MBA from
the University of Notre Dame’s Mendoza School of Business.

When the COVID pandemic hit Houston, I wondered what I could do to help support small businesses in my community.  Oliver Wyman has developed a wide range of COVID-analysis and business recovery tool kits for our clients, and we have worked with SCORE to bring these frameworks, analysis and insights to small businesses in the food and beverage sector in the form of a practical guidebook.  We look forward to sharing this guidebook with the Houston community. 

   Willy Verbrugghe : SCORE VP of Outreach, Mentor and Counselor  
  Willy was born in Belgium, and has been the CEO of  six  Billion dollar   
  companies  and four 
technology (non IT) start ups in 10 different industries.
  He has 5 master degrees, speaks 8.5 languages, lived in 5 countries, and worked
  for 20,000 
people as a servant leader and  has had manufacturing plants
  and service centers in 186 
countries around the world. His nickname is Mr International. 
He has also been the chairman of the Belgian Chamber of Commerce of Texas 
and the Chairman of the Houston Mayor International Trade and Development Council for Europe.
Willy has been married for 45 years. He and his wife have 3 children and 9 grandchildren. 
He is now a CSO - Chief Spoiling Officer.