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Monday March 7, 2011 at 5:00 PM MST -to-
Thursday March 10, 2011 at 1:00 PM MST

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Pre-Conference Workshop: Services Blueprinting: Building Services from the Customers' Point of View

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Camelback Inn Resort & Spa 
5402 East Lincoln Drive
Scottsdale, AZ 85253 

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Event Contact:

Bradley Rhoton
770-565-2340 x246


Save $250 with our Special Early Bird Registration Discount!!

Only $495 per person if you register by February 11, 2011!!

** $649/person by February 25, 2011

*** $749/person after February 25, 2011. 

Available Discounts Include:

  • Conference fee waived for any client speaker
  • A 10% discount will be offered to any client firm sending three or more attendees.


Register Now!




Servigistics EXCHANGE 2011

EXCHANGE 2011 Overview

Servigistics EXCHANGE 2011 will bring together service executives and thought leaders from around the world to network, learn, and share best practices for profiting from our Service Lifecycle Management solutions. This 9th annual client conference demonstrates our commitment as a company to helping you transform your service business and dramatically improve revenue, profits and customer loyalty.

EXCHANGE 2011 will feature keynote addresses from industry leaders, analysts and thought leaders relevant to all aspects of the Service Lifecycle: Planning, Execution, Information Management and Measurement & Control.

Where and When?

We are excited to announce that this year's conference will take place at:

March 7th – 10th, 2011

Camelback Inn Resort and Spa

Scottsdale, Arizona

Servigistics has negotiated a deeply discounted room rate at Camelback Inn of $270.00 per night. As a courtesy to EXCHANGE 2011 attendees, Camelback Inn has extended this special rate for three days PRIOR and three days AFTER the event, should you decide to extend your stay to enjoy the beautiful climate and desert landscape of Scottsdale.

Scottsdale is a beautiful setting in the heart of the lush Sonoran Desert. Championship golf courses stand by to challenge your skills on artful layouts that wind around mammoth boulders and towering saguaros. Local spas tap into ancient Native American healing techniques to soothe your body and soul. And a vibrant downtown will tempt you with world-class shopping, fine art galleries, renowned restaurants and high-energy nightlife.

Who Should Attend?

Business leaders and Executives from automotive, aerospace/defense, commercial aviation, high-tech, consumer/industrial, and medical equipment manufacturers who are seeking to optimize their entire post-sales service organizations.

Why Attend EXCHANGE 2011?

Our goal with EXCHANGE 2011 is to ensure you become as successful as possible in achieving your Service Lifecycle Management (SLM) goals by providing a thought-leading forum where you can share ideas and best practices with peers, industry leaders, academics and analysts, as well as gain knowledge on how to continually improve customer satisfaction and profit margins on service through the most effective use and knowledge of the Servigistics SLM suite:

  • Product Roadmaps: Learn about the future innovation and direction of each product and have the opportunity to provide input on what features you would like to see.
  • Industry Outlook:  Find out the latest trends and researched best practices from external industry experts.
  • Case Studies: See Servigistics clients present their experiences with Service Lifecycle Management, and provide new ideas and tips for others to implement.
  • Round Table Hot Topics: Discuss what service issues are at the forefront for your company.
  • NEW!! Executive Track: Hear thought-leading content relevant to senior-level Executives in post-sale service organizations
  • Product Specific Tracks: Gain practical tips directly related to the product(s) that interests you most. This is a PRIME opportunity to become more familiar with the FULL Servigistics SLM product suite:  

Parts Planning | Parts Pricing | Field Service

Service Logistics | Service Knowledge | Content Management 

  • Networking Events: Meet and brainstorm with professionals within your industry and/or field that are facing similar business challenges.
  • Company Strategy: Hear Senior Executives share the direction and vision of Servigistics as we continue to grow.



Call for nomination forms will be available December 15th. Excellence Award categories include:

  • Excellence in Parts Planning
  • Excellence in Parts Pricing
  • Excellence in Field Service
  • Excellence in Service Logistics
  • Excellence in Knowledge Management
  • Excellence in Content Management
  • Overall Excellence in Service Lifecycle Management (**must be running and live on at least TWO Servigistics solutions**)


Make sure to register before January 21, 2011 in order to qualify for the EARLY BIRD discounts!

We hope to see you in March!!